Ops Engineer - MarketView @ING Hubs Romania

Discover ING Hubs Romania 

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals. 

We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca. 

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products. 

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.  

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?  

Financial Markets and Group Treasury Tribe (FM>)

Across ING we are embarking on a new chapter in our digital products, moving towards a more experimental and customer centred approach that leverages all of the strengths and history of our group companies, while delivering real value to millions of clients across the world.

You will be part of a team of Feature Engineers in the Financial Markets and Group Treasury tribe (FM>). The FM> tribe is part of Wholesale Banking. Wholesale Banking is serving corporate clients and financial institutions in over 40 countries.

The Mission

The MarketView team, within the ING Financial Markets (FM) / Wholesale Banking (“WB”) division is responsible for the development, support, and maintenance of INGs ION Marketview platform.

The team is composed of experience Marketview professionals that work in collaboration with other teams from Client Services, Network/infra, and Analytics Tooling to deliver functionality and answer related queries for the Fixed Income Trading desks globally.

Your day to day

The role will be a key stakeholder for the overall MarketView engineering capability within ING as such, provide reasonable assurances that the asset is in line with meeting business requirements whilst aligning with ING IT security policies.

Main Duties and Responsibilities of Role:

• Delivering on BAU programme of work to ensure the MarketView platform is evergreen (iterative and continuous updates, upgrades, and configuration changes of the infrastructure supporting the platform)
• Provide first line support to the Fixed Income trading desks globally on ION issues across all supported products and services.
• Work closely with internal Technology teams (from and back office) to ensure that databases, servers, networks and shared resources for the ION platform are understood, performance optimised, and changes are planned adequately.

Service Management, Governance and Maintenance

• The general operation of the service on a day-to-day basis
• Measurement, monitoring and analysis of service levels and key performance indicators (e.g. availability, performance etc.)
• Ensuring an effective incident management process
• Identification and resolution of service problems both as a result of service incidents and pro-actively
• Conduct accurate maintenance of application components in the ING Configuration   Management Database (CMDB)
• Ensuring regular service reviews with internal consumers as well as 3rd parties for off-the-shelf applications 

Risk and Security Management

• Ensure internal assets in scope are in line with industry standards and global best practices
• Understanding ING’s minimum standards in relation to IT risk and security and obtaining and creating evidence that demonstrates compliance to ING IS policies
• Determine impact of new/changed ING standards and policies
• Ensure that the necessary risk related activities are timely performed by the team and/or 3rd parties
• Assess certificates (like ISO) and Service Organization Control (SOC)/Audit reports, received from 3rd party, involving 1st Line of Defence Risk and prepares a concluding in control statement to be approved by 1st/2nd Line of Defence Risk and Asset Owner

Change Management

• Assessing impact of change and ensuring appropriate planning and action
• Ensuring managed and controlled change to the internal asset solutions through planning, testing, deployment management
• Operating a change backlog management process in alignment with ING’s OAWOW (one Agile Way of Working)
• Align with the 3rd party and internal stakeholders to establish and manage change and release plans
• Continuously improve test automation Initiate and manage improvement projects both in ING and where required 3rd party organizations to improve Service and/or Risk and Security Management

What you’ll bring to the team

Experience:

• You have strong knowledge of bonds (government and credits), futures, IRS and CP.
• IT Operations/Support experience, including Functional support to end users (such as Traders) combined with analytical skills to identify root causes in workflows incidents (data, technical, functional).
• A customer focus, with the mindset to find and resolve root causes of incidents to structurally improve the customer experience.
• Strong communicator and able to work in a pressurized environment to deadlines
• Detailed knowledge of Linux OS and tools

Nice to have

• 5+ years of experience in banking and finance, with a strong background in Financial Markets
• Experience working within an Agile project management environment
• Strong understanding of Continuous Integration (CI) and Continuous Delivery (CD) core practices in modern DevOps
• Experience with Fixed income trading platforms like BBG, TradeWeb, MarketAxess
• Experience in multi-location teams
• A team player with a 'make it happen' mentality, eager to learn and ability to steer others towards delivering with excellence.
• Foreign languages: English (advanced)
• Education: Education at Bachelor/Master level with a strong analytical background, in Computer Science, Cybernetics, Software Engineering, Financial Engineering or equivalent

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