The Role
The Ops BI Analyst enhances Operations analytics through dashboard automation, reporting, AI models, and supports data needs for informed decision-making.
Summary Generated by Built In
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
We’re looking for a talented Ops BI Analyst to supercharge our Operations Analytics team!
Our team empower Operations with actionable data and insights that drive decision-making across key business areas such as Customer Services, Complaints, Fraud, and more. We’re passionate about supporting Operations in delivering the best possible experience for Zopa’s customers.
Our mission is to make data accessible, accurate, and actionable for all. We work closely with stakeholders to understand their needs and ensure our reporting is useful, trusted, and consistent. We’re committed to continuous learning, automation, and building robust data foundations, as well as visualising insights in the most user-friendly, clear and visually engaging way.
Here’s a taste of the team’s goals and priorities for 2025:
- Taking ownership of Ops AI Insight including projects such as complaints and contact root cause categorisation.
- Streamlining and automating BAU work from dashboards and regulatory reporting to MI packs, to drive efficiency and consistency.
- Reducing technical debt and strengthening data foundations to ensure reliable, scalable analytics across Operations.
- Partnering with Operations teams to understand their data needs and deliver tailored, impactful solutions.
If you’re curious, eager to develop your skills, and want to make a real impact in a fast-paced environment, we’d love to hear from you!
A day in the life...
- Build, enhance, and automate dashboards and reporting for Operations using SQL, Python, and Tableau - making key data accessible and actionable for stakeholders, while reducing manual work across the team.
- Support the development and deployment of AI Insight models, including prompt engineering, collaborating with Operations to validate results, and partnering with Engineering teams to productionise solutions.
- Work closely with Analytics Engineering to design and embed DataMarts into reporting, enabling robust and reliable reporting for Operations.
- Respond to ad hoc data requests, turning operational questions into clear, actionable insights that drive process improvements and informed decision-making.
About you...
- You are a proactive problem-solver with a high-attention to detail, who is keen to dive in and understand challenges and opportunities with key stakeholders.
- You know how to story tell through data and are comfortable communicating and translating across technical and non-technical audiences alike.
- You have hands-on experience with SQL and Python or a similar language.
- You’ve had exposure to Tableau or another BI tool (such as Power BI or Looker) and have built dashboards or visualisations.
- You thrive on variety - enjoying the opportunity to work on a range of projects, collaborate with colleagues from different teams, and continuously learn as you go.
- You have experience (or demonstrable interest) in Operations and/or AI and are excited and curious about the opportunity to work with breadth and depth across these two key areas of the business.
#LI-OH1
We're on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
Top Skills
Bi Tools
Python
SQL
Tableau
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The Company
What We Do
We’re Zopa, and we want to make money work better for you. Our diverse team is united in their mission of creating simple, fair and honest financial products that have the customer’s needs at their heart. We’re proud that this dedication is reflected in our excellent rating on TrustPilot. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future. We’re not the new kids on the block though - we’ve been a pioneering force in finance for 16 years. In 2005, we built the first ever peer-to-peer (P2P) lending company, giving our customers access to loans built for real-life and intelligent investments backed by cutting-edge tech. In 2020, we launched Zopa Bank, meaning we could offer more – like fixed term savings backed by FSCS protection and a credit card to help customers take control of their finances. We’ve lent out over £6 billion and are proud to have made money work better for over half a million people across the UK, whether they were looking to borrow or save.
