Ops Admin Assistant III

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Title: OPS Admin III / Dispatcher

Responsibilities:

• Assigning pick-up request: Allocate pick up requests to drivers, OGP and OSP partners for pick-up of shipments base on the location and pick-up time transmitted in UPS system in the pick-up record.   
• Scheduling: Help manage schedules for drivers and customers base on the pick-up time of shipments to ensure timely pickup of packages to avoid any customer complaints.
• Communication: Use telephone, cellular phone, text messages, and other messaging apps to relay information to and from drivers and internal/external customers.
• Documentation: Maintain pick-up records and other important documentations pertaining to work scope.
• Monitoring: Monitor pick-up status and driver location and investigate any delays or issues with overdue requests.
• Customer Service: Communicate with internal and external customers to resolve issues related to pick-up requests. 
• Compliance: Ensure all activities and reports are completed on time and comply with company policies and safety regulations 
• Reporting: Keep detailed records of all pertinent records and information related to dispatch

Qualifications:

• Education: College diploma or equivalent.
• Experience: Previous experience in dispatching or a related field.
• Skills:
  • Strong organizational and time-management skills.
  • Excellent communication and problem-solving abilities.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Proficiency in using dispatch system and other relevant technology 

Skills Required:

• Driver / Vehicle Allocation
• Scheduling
• Communication
• Documentation
• Monitoring and Tracking
• Customer Service
• Compliance
• Reporting 

Employee Type:
 

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