The Customer Service Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.
The Customer Service Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.
Main Responsibilities & Tasks:
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Validate customer orders, contract terms & related documents.
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End to end order processing activity & material planning.
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Work closely with internal and external customers to ensure orders, delivery slips and invoices are processed timely.
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Maintain delivery reliability as per company standards.
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Backlog reporting & analysis.
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Coordination with other functions like F&C, Sales, F&D, SCM & Compliance to ensure error free order processing.
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Handle Customer complaints & escalations.
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Manage demo & trial requirements from Sales.
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Liaison with F&C for audit requirements.
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MIS reporting.
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Material & Customer master maintenance in SAP.
Qualification & Skills:
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Bachelor’s degree with a minimum of 5-10 years of relevant experience.
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Proven experience in order processing.
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Knowledge about import & export process.
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SAP knowledge is must.
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Good in MS office, Word, Excel, PPT.
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Fluent in oral & written English.
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Good communication across all levels and functions.
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Logical, self-motivated, energetic, result oriented, skillful to handle multi-tasks, quick learner and can work under high pressure.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing.
We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide.
With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes.
The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically.
Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies.
In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe.
Join our team, partner or collaborate with us.
