Join our Customer Service team as an OPM Specialist and play a key role in ensuring seamless order fulfillment, delivery reliability, and an exceptional customer experience. Through effective order management, stakeholder collaboration, and operational excellence, you will help ensure that customers receive the products and support they need while contributing to better health for more people. Based in Bangalore, you will support end-to-end order processing activities, customer service operations, regulatory compliance, and continuous improvement initiatives.
Grow with us – Your Responsibilities
- Validate customer orders, contract terms, pricing, and supporting documentation to ensure accuracy and compliance
- Manage end-to-end order processing activities from order receipt through successful delivery fulfillment
- Oversee bonded warehouse operations while ensuring compliance with customs regulations and effective inventory management
- Partner with customers and cross-functional stakeholders to support the smooth execution of customer orders
- Monitor delivery performance against established SLAs and KPIs to maintain high service reliability
- Analyze and manage order backlogs, identify potential risks, and provide reporting that supports business decisions
- Resolve customer complaints, service issues, and escalations promptly to maintain a high level of customer satisfaction
- Prepare and maintain MIS reports, operational dashboards, and performance metrics to improve business visibility
- Provide proactive updates to customers regarding order status, delivery commitments, and issue resolution
- Support continuous improvement initiatives that enhance operational efficiency, customer experience, and process compliance
What will convince us
- Degree in Business Administration or a related discipline
- 6+ years of experience in Customer Service or Order Management
- Proven experience managing end-to-end order processing, customer order management, and delivery coordination
- Knowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements is preferred
- Experience handling customer complaints, escalations, and issue resolution within a customer-facing environment
- Strong analytical skills with experience in backlog management, reporting, and operational performance analysis
- Proficiency with ERP systems such as SAP and CRM platforms such as Salesforce (SFDC) is preferred
- Advanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis
- Strong communication and stakeholder management skills with the ability to collaborate across multiple functions
- Ability to manage multiple priorities, work effectively under pressure, and meet customer and business commitments
- Customer-focused mindset with a strong sense of ownership, accountability, and attention to detail
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Skills Required
- Degree in Business Administration or a related discipline
- 6+ years of experience in customer service or order management
- Experience managing end-to-end order processing, customer order management, and delivery coordination
- Knowledge of bonded warehouse operations, import/export processes, customs regulations, and compliance requirements
- Experience handling customer complaints, escalations, and issue resolution in a customer-facing environment
- Strong analytical skills with experience in backlog management, reporting, and operational performance analysis
- Proficiency with ERP systems such as SAP and CRM platforms such as Salesforce
- Advanced skills in Microsoft Excel, PowerPoint, and reporting tools for MIS preparation and data analysis
- Strong communication and stakeholder management skills
- Ability to manage multiple priorities, work under pressure, and meet customer and business commitments
- Customer-focused mindset with ownership, accountability, and attention to detail
Sartorius Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sartorius and has not been reviewed or approved by Sartorius.
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Healthcare Strength — Health coverage includes multiple medical plan options with dental, vision, HSA/FSA, EAP, and wellness resources across many locations. Quality of core medical, dental, and vision is characterized as solid.
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Retirement Support — Retirement offerings include a 401(k) with a company match highlighted in U.S. materials and employer‑verified listings. The match is characterized as generous at some sites.
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Flexible Benefits — Flexible hours and hybrid/home‑office options are available where roles and regions allow, with role‑dependent perks in some locations. Broader extras such as commuter benefits, discounts, and tuition assistance add optionality where eligible.
Sartorius Insights
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide. With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe. Join our team, partner or collaborate with us.
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