Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations.
Qualifications
Operate the hospital’s telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
- Relay emergency codes, pages, and other critical messages promptly and accurately.
- Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
- Maintain accurate records of communication and calls, including documenting emergencies and urgent messages.
- Assist with handling patient requests for information and service.
- Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
- Ensure that equipment is functioning properly and report any issues or malfunctions.
- Follow established protocols to prioritize emergency calls and other critical communications.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Experience
Customer service or call-center experience 2-3 years preferred
Knowledge, Skills and Abilities
- Good inter-personal and phone skills.
- Commitment to demonstrate consistent outstanding customer service.
- Confident to quickly assess situations and make reasonable judgement decisions.
- Must be able to prioritize rationally.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.36 - $20.41/HourlyGrade
1At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Top Skills
What We Do
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
