Operator: Docucare

Title

Operator: Docucare

JOB PURPOSE

This position involves- checking printing equipment and performing a 1st level maintenance function at the customer sites.

KEY RESPONSIBILITIES:

• This includes all reasonable and practicable tasks required by the Site Manager and Service Delivery Manager.
• To provide prompt Customer Service as part of an on-site technical support Team.
• Check all printing devices daily and perform first-level maintenance according to the defined device maintenance procedure such cleaning of the device, replacement of consumables, polishing of the glass plates, cleaning of all rollers, etc.
• Investigate problematic device faults identified during the daily maintenance procedure and resolve where the resolution falls within the incumbent’s capabilities and responsibilities.
• Escalate all device faults that the incumbent is not capable of resolving in accordance with the defined channels and service levels.
• Monitor consumable levels and ensure that toners are replaced timeously where replacement levels have been reached.
• Ensure orders are placed timeously where minimum order levels have been reached related to consumables and paper.
• Liaise with the responsible Site Manager and advise of all trends concerning device availability and utilization, consumable utilization, and new user requirements that may have become apparent.
• Following and adhering to Processes and Procedures
• To guide and assist Customers with training that falls within the incumbent’s capabilities and responsibilities.
• Ensure highest level of Customer satisfaction
• To maintain knowledge of relevant products maintenance procedures
• Form part of a culture aligned to Altron’s strategy with regards to purpose; vision; values and goal
• Working Hours 7AM to 5 PM Monday to Friday

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

• Grade 12 or 2 year's Docucare Experience

Professional Qualifications

• A+ and N+ is advantageous

Years of Experience

• Customer and Client Industry specific knowledge and experience Min 1 year
• Mono and Colour model experience : Min 1 year
• Customer satisfaction management experience : Min 1 year
• Site management – consumable management and control : Min 1 year

Other requirements

• Valid Driver’s license
• Xerox Product Knowledge
• Relevant Industry/Domain knowledge
• Attention to detail
• Professionalism
• Presentation skills
• Customer relationship management

Docucare's needed
1    Standard Bank Centre H/Q Port Elizabeth    1 Pickering Street    Port Elizabeth
1    Standard Bank Constantia Valley Office Park    4 Ellis Street    Roodepoort
2    Standard Bank Centre    3, 5 and 6 Simmonds Street    Johannesburg
1    Standard Bank Kingsmead Office Park    1 Kingsmead Way
Kingsmead    Durban
2    Standard Bank Baker Street    30 and 33 Baker Street
Rosebank    Johannesburg
1    Standard Bank Heerengracht Towers    Corner Adderley Street and Heerengracht street    Cape Town

Education

National Certificate Level 4 (N4) / Grade 12 (Required)

Languages