We are seeking a meticulous and detail-oriented Data Management Specialist to join our team of customer-obsessed professionals! This role is pivotal in ensuring the accuracy and integrity of customer data, which is used to generate personalized mailings and messages. If you excel in data management, have advanced proficiency in Excel, and are committed to safeguarding sensitive information, this role is for you!
What You'll Do:
- Process and format customer data in Excel, ensuring names, addresses, and other details meet mailing standards.
- Conduct detailed quality checks to ensure data accuracy and completeness.
- Use proprietary software to generate printable materials, including envelopes and personalized card messages.
- Manage and organize data sheets, including logging completed work and securely deleting outdated information.
- Identify and recommend process improvements to improve data accuracy and operational efficiency.
- Collaborate with the inventory team to support mailing operations and ensure readiness of operator kits.
- Adhere strictly to data privacy and security guidelines, particularly when handling personally identifiable information (PII).
What You'll Need:
- High School Diploma or GED equivalent.
- Minimum of 1 year of experience in data management, quality control, or a similar role.
- Proficiency in Microsoft Office Suite, with advanced knowledge of Excel (including macros).
- Familiarity with U.S. postal standards and mailing processes.
- Demonstrated attention to detail and a dedication to maintaining high data integrity.
- Excellent written and verbal communication skills.
- Ability to multi-task and thrive in a fast-paced, dynamic environment.
- Awareness of and adherence to data protection policies, especially when handling Personally Identifiable Information (PII).
Bonus:
- Experience with database management systems or proprietary data processing software.
- Strong analytical skills with a focus on data-driven decision-making.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here.
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
