Operator (Central Ops)

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

This is an entry level position! You will be joining a dynamic and supportive team dedicated to excellence in the medical billing industry. Our team is composed of driven, detail-oriented professionals who thrive in a collaborative and innovative environment. We are committed to streamlining revenue cycle processes and leveraging technology to deliver exceptional results. As a team, we foster a culture of continuous improvement, learning, and development. Here, every team member’s contribution is valued, and we work together to achieve our goals and support each other's growth.

As an Operator you will be a vital part of our Revenue Cycle function at our Mountain View, CA location. This role presents a remarkable opportunity for growth within the Operations team working on the medical billing sector.

This full-time on-site position operates at Mountain View, CA, from 10:00 AM to 6:30 PM, Monday through Friday. We offer a starting wage of $20.00/hr and provide comprehensive training, so no previous billing experience is necessary.

What You’ll Do

• Data Management: Oversee the collection, entry, and analysis of data essential for claim submissions, reconciliations, and denials. Ensure accuracy and completeness of all processed data.

• Problem Resolution: Identify and address discrepancies in data. Communicate effectively with necessary parties to resolve issues quickly, maintaining workflow efficiency.

• Professional Communication: Maintain regular and professional interactions via phone with patients, insurance representatives, and healthcare providers, ensuring courteous and efficient communication.

• Team Collaboration: Work closely with operations leaders to ensure seamless data processing and accurate reporting, contributing to operational excellence.

• Growth Opportunity: Learn operational processes and gain knowledge of healthcare related technologies to grow with the company!

What You Have

• Educational Background: Associate degree (AA) required; Bachelor's degree preferred in office management, business administration, or a related field.

• Technical Proficiency: Experience in Microsoft Excel and Google Sheets, including advanced functions such as pivot tables and vlookups; familiarity with EHR/EMR systems a plus. Comfortable with using Excel on a day-to-day basis (e.g. pivot tables, etc.) Familiarity with SQL a big bonus.

• Communication Skills: Excellent verbal and written communication abilities for effective interactions with various stakeholders.

• Time Management: Proven ability to efficiently manage time, prioritize tasks, and meet deadlines in a fast-paced environment.

• Problem-Solving: A proactive approach to problem-solving with strong decision-making capabilities.

Why you’ll love working at Commure + Athelas:

• Highly Driven Team: We work hard and fast for exceptional results, knowing we’re doing mission-driven work to transform the country’s largest sector. 

• Strong Backing: We are backed by top investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil. 

• Incredible Growth: Prior to our merger, Commure and Athelas had independently grown more than 500% YoY for three consecutive years. We’ve achieved Series D funding, have an industry-leading runway, and continue to scale rapidly. 

• Competitive Benefits: Flexible PTO (pending specific geographical locations) , medical, dental, vision, maternity and paternity leave. Note that benefits are subject to change and may vary based on jurisdiction.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.