US Medical Record Specialist
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers built to make fertility care and family-forming affordable and accessible for everyone who wants or needs it. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking a US Medical Records Specialist to join the US clinics-focused team, a part of Carrot’s Global Solutions team. Our team enables our customers (i.e. multinational employers) and their employees to access a global fertility benefits program inclusive of financial coverage and support. Whether a member is pursuing IVF in Mexico, a gestational carrier journey in Canada, or egg freezing through cross-border reproductive care from China to the US, our team powers Carrot’s operational infrastructure to create a positive employer and employee experience, globally. As a US Medical Records Specialist, you will work closely with our US clinics team, cross-functionally with other teams at Carrot, and with the world class clinics that provide care to Carrot members.
As a US Medical Records Specialist, you will contribute to:
- Operational excellence - Improve existing processes, support the creation of new processes, and identify ways for the medical records team to solve operational challenges more effectively
- Clinic relationships and medical record requests - Work directly with US clinics to request medical records and support Carrot’s relationships with clinics
- Internal and external communications - Communicating clearly and effectively internally with colleagues and cross functional teams, and externally with US clinic teams on medical record-related initiatives
- Medical record review and data extraction - Reviewing complex medical record reports to obtain data supporting Carrot programs and member care
- Team and company success as a strong collaborator - Work with colleagues to support Carrot’s continued growth and shared goals
If you are excited about operations, working closely with medical providers, working with medical records to support critical company programs, and have a desire to have your work assist individuals and couples as they bring children into their family, this may be the position for you.
Minimum Qualifications:
- 3-5+ years of professional experience in the medical field with experience related to:
- Reproductive health
- Collaborating and communicating with medical providers (fertility clinics specifically preferred)
- Working independently
- Reviewing and interpreting medical records
- Creating processes and implementing changes
- Strengths:
- Verbal and written communication skills
- Proficient with productivity and day-to-day tools (Microsoft Excel/Google Sheets, etc)
- Time management
- Relationship building and management
- Analytical and data driven
Preferred Qualifications:
- Awareness and understanding of reproductive and pregnancy care highly desirable
- Prior experience and comfort-level in working for a company with rapid growth
- Experience related to insurance is a bonus
- Experience with Salesforce and Zendesk is a plus
Why Carrot?
Founded in 2016, CB Insights recognized Carrot as one of the world's most promising private digital health companies. In 2020, Carrot was named to Fast Company’s World Changing Ideas awards program, which recognizes companies that are tackling society's biggest problems, and Carrot was named to Fierce Healthcare’s Fierce 15 List of 2021 which recognizes the most promising healthcare companies in the industry. Carrot supports 250+ companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East.