Telecommunications Specialist at Optum

| La Crosse + 25 more | Remote
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Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, "all other duties as assigned" will be expected for each position.
The Telecommunications Specialist is part of the IT Telecom Engineering Team, focusing on quality, efficient day to day management, operation, planning, and implementation of the telephony network to support LHI's business operations.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
  • Perform administration and support of LHI's telephony network, including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, tie line configuration, analog lines, call accounting software and call recording
  • Responsible for creation, removal, and changes of end user telephone configuration as well as phone deployment
  • Maintains Inventory Management System for tracking Telecom equipment
  • Routinely monitors telephony systems to identify potential issues
  • Assists other team members with preparation and upgrade of systems
  • Assists in creation of user training documentation, provides user training, as well as additional information necessary for the proper use of the telecommunications equipment
  • Provides support for telecom service request tickets

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • 1+ years of experience working within IT, or a 2-year degree in the IT/telecommunication industry
  • General knowledge of IT Infrastructure
  • Basic working knowledge of VoIP PBX and Call Center systems
  • Ability to perform routine local and remote telephone system, voicemail, contact center, and call recording software administration
  • Ability to provide level 1 technical support for work order request tickets on voice communication equipment in a timely fashion with minimal supervision and in a well-organized manner
  • Ability to document and maintain the telecom systems environment for operational and planning purposes
  • Proficient computer skills including Windows based applications (Word, Excel, PowerPoint, Outlook)
  • Infrequent travel within the United States or off campus locations, so must possess a valid driver's license
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:
  • Associate Degree in Computer Science, Network Engineering, Information Technology, or related field.
  • Working knowledge of TCP, VoIP PBX and Call Center systems.
  • Mitel or Genesys experience.
  • Military experience

Soft Skills:
  • Demonstrate strong oral and written communication skills. Strong customer service orientation with both internal and external customers
  • Ability to work independently with minimum supervision and must be able to problem solve and propose solutions in a fast-paced environment
  • Possess strong analytical thinking, time management, and multi-tasking skills
  • Driven individual who enjoys learning and growing professionally, is goal oriented and collaborates well with other team members

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
Colorado, Connecticut or Nevada Residents Only: The hourly range for Colorado residents is $20.77 to $36.88. The hourly range for Connecticut / Nevada residents is $22.93 to $40.58. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Engineering Specialist, Engineering, Telecommunications Specialist, La Crosse, WI
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Technology we use

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What are Optum Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Professional Development Benefits
Tuition Reimbursement

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