Come Work with Us!

Early Warning® is always looking for talented professionals to join our team and help us create amazing payments experiences! For over 25 years, we've been a leader in financial technology that protects and advances the global financial system.

We are a fast-growing company with an entrepreneurial spirit offering competitive compensation, exceptional benefits, and a fun, casual atmosphere filled with opportunity. Come work with a diverse, talented team creating the future of payments!

Overall Purpose

This position provides production application support, oversees file processing, and ensures processing jobs are completed as scheduled. In addition, this position provides first level help desk support (via phone, email or internal ticketing system) and monitors system environmental performance. The technology operations team supports a 24/7 operation.

Essential Functions

• Customer Service Focus: Provide first-line level one (1) help desk support to internal and external customers, researching and resolving basic issues according to documented procedures and escalating to appropriate on-call staff as needed.
• Monitoring and Process Control: Responsible for monitoring all production applications, telco, and internal systems. Ensure the successful delivery of input and output files, contacting customers for unsuccessful or missing file deliveries. Submit and/or reprocesses standard jobs under documented guidelines. Monitor all application processing to ensure successful timely completion.
• Incident Management: Identify and report system and network issues ensuring all events are entered into the ticket tracking application and appropriately escalated. Track and monitor escalated issues to ensure proper and timely resolution. Participate in Incident Management events according to documented policies and procedures.
• Support the company's commitment to risk management and protecting the integrity and confidentiality of systems and data

Minimum Qualifications

• High school diploma.
• Requires minimum of 2 or more years of work experience or on-the job training.
• Must be able to work different schedules as part of an on-call rotation, including nights and weekends.
• Familiarity with Windows, Linux, IBM Mainframe operating systems.
• Experience with Microsoft Office applications.
• Ability to research and resolve basic technical issues.
• Effective written and verbal communication skills. Excellent customer service and ability to communicate clearly and professionally under pressure in a fast-paced environment.
• Attention to detail, accuracy, policy compliance, and ability to follow documented processes and procedures.
• Ability to multi-task, prioritize and manage time effectively.
• Team-oriented and collaborative.
• Background and drug screen

Preferred Qualifications

• Additional education and experience.
• Knowledge in supporting batch and online processing systems.
• Prior experience working in computer operations, application support or customer support role.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Some of the Ways We Keep You Healthy & Happy

All the benefits you expect

• Healthcare Coverage - Competitive medical, dental, and vision plans as well as pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• Income Protection - Life & Disability Insurance options ensuring financial coverage for you and your family.
• 401(k) Retirement Plan - Featuring a 100% Company Safe Harbor Match on your first 4% deferral immediately upon eligibility.
• Work Life Management - Generous and flexible paid time off benefits for when you'll need to take some time away from work to care for yourself or a loved one.
• Health & Wellness Program - An award-winning program designed to take a personalized, interactive approach to empower you to live your healthiest life.
• Employee Assistance Program - Resources and tools to help you and your family find a solution to whatever life throws at you

And some you might not

• Tuition Benefits Program
• Dependent Scholarship Program
• Employee Referral Bonus
• Legal Services & Credit Counseling
• Pet Insurance
• Charitable Giving Matching Program
• Employee Resource Groups

All full-time, regular Early Warning employees (as defined in company policy and based on state laws and regulations) are eligible for the benefits.

Early Warning Services is an Equal Opportunity employer. All qualified applicants and employees will receive consideration for employment without regard to race, color, religion, religious creed, ethnicity, ancestry, national origin, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, citizenship, ancestry, disability, veteran status, genetic information or any other characteristic protected by law.