Technical Support Specialist

| Atlanta, GA
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OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The opportunity:

Our Technical Support Specialist position offers you an opportunity to learn Open Text's cloud fax solutions and technologies in a fast paced team environment.

You are great at:

  • Utilizing exceptional written and verbal communication skills while supporting escalations from our Network Operations Center (NOC) and Support teams.
  • Evaluating system/application log files from internal servers to accurately document the troubleshooting process, including information collected, analysis performed, diagnosis of root cause and actions taken to correct the issue
  • Meeting project deadlines and utilizing time management skills.
  • Conducting post testing and validating operational changes, software releases and network maintenances
  • Understanding the customer's prospective and enabling resolutions of complex technical issues with the customer's environment and services in mind
  • Being a team player and willing to share ideas, suggestions and feedback during scheduled team meetings.
  • Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.
  • Contributing to the knowledge base by authoring and editing technical procedures to share current information with team members and other internal teams

What it takes:

  • Bachelor's degree and a minimum of 2 years of related work experience. Equivalent work-related experience or equivalent combination of education and experience will be considered.
  • Proven skills to handle progressively complex problems.
  • Able to provide on-call support and escalations by way of scheduled rotation, which may include after hours, weekend, and holidays.
  • Established technical problem solving and critical thinking skills, including the ability to think creatively to find solutions and multi-task.
  • Written, verbal and listening communication skills to write documentation and communicate with managers, customer's and colleagues.
  • Coordination, organizational and teaming skills.
  • Good foundation/knowledge working with Windows OS/Linux OS, Windows and Linux Servers to include the below:

Linux/Unix

  • Basic Shell scripting.
  • Modifying/Creating CRONTAB entries.
  • Setting and maintaining file/directory permissions.
  • Modifying/Creating files through VI or equivalent editor.
  • General knowledge of service daemons (Samba, FTP, HTTP, Sendmail, etc)
  • Evaluate system/daemon log files for potential problems.
  • Shell user account management.
  • Basic system monitoring tools. (SAR, TOP, etc)
  • General knowledge of network concepts and familiar with network utilities (ping, traceroute, netstat, nslookup)
  • Web Server Administration - Apache/Tomcat

Windows

  • Familiar with scheduling routing jobs.
  • Basic batch file creation to automate routine jobs.
  • General knowledge of network concepts.
  • General knowledge of Windows Services (FTP, SMTP, HTTP, etc)
  • Evaluate system/service log files and Event viewer for potential problems.
  • Basic system monitoring tools. (TaskManager)
  • Web Server Administration -IIS
While OpenText is an Equal Opportunity Employer, our efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. Should you require accommodations during the selection process, please contact [email protected]

Subject to applicable laws and regulations, OpenText's global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office to maintain a safe workplace for our employees.
More Information on OpenText
OpenText operates in the Software industry. The company is located in Trinton Falls, NJ, Gaithersburg, MD, Lexington, KY, Alpharetta, GA, Broomfield, CO and San Francisco, CA. OpenText was founded in 1991. It has 14088 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 111 open jobs at OpenText, click here.
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