Front is on a mission to make work happier with the first-ever customer communication hub. Relationships are everything in business, but they’re hard to maintain as a business grows because traits like trust, compassion, and empathy are human qualities that have been difficult for technology to scale. We’ve reimagined the way businesses communicate by bringing customer conversations to the center of one’s focus. Today, nearly 8,000 businesses have discovered that they can still grow their business and keep the human touch. The world is on course to work happier. We believe our role is to accelerate and shape this path in three ways: the product we make, the culture we live, and the example we set. 

As a Technical Support Engineer at Front, you will play a critical part in streamlining our procedures to resolve issues more quickly. You will be the primary technical contact for our thousands of users and a key contributor to the Front customer experience. By staying close to our users, you will play a role in shaping our future product design. If you are technical, passionate about customer experience & team productivity, we'd love to get to know you.

What will you be doing?

• Provide customers with delightful experiences by helping them resolve technical issues
• Master Front’s product capabilities and serve as a technical subject matter expert for our support organization
• Participate in testing of new and updated features
• Take part in the“on-call” rotation for urgent customer requests
• Build internal processes to scale a support team

What skills and experience do you need?

• Product mindset – we’re a product company on a mission to“advance how people work” 
• Strong technical and troubleshooting skills 
• Ability to remain calm, composed and articulate when dealing with tough customer situations
• Experience providing technical support for cross platform products (web,iOS, Android, etc.)
• Experience with the following systems: HTTP, HTML, REST, email, MySQL, Node.js, Angular, React, Redux

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.