Technical Consultant at Strata Decision Technology (Chicago, IL)
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How you'll make an impact:As a Technical Consultant (TC), you will provide our clients guidance and support for our software, StrataJazz®. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. The responsibilities of this role include:
- Deliver a best in class client experience by providing technical assistance and support following StrataJazz® implementation and optimization projects
- Partner with clients to solve technical issues in an expedient and professional fashion
- Own client communication from the initial point of contact through issue resolution
- Independently troubleshoot issues using technologies including SQL and Analysis Server
- Recommend mitigation approaches and confirm a satisfactory outcome is reached
- Assess risks and escalate issues to Leadership when related to client satisfaction
- Work closely with the DevOps team to solve escalated issues
- Discuss the current configuration of our product with clients and help advise on recommended updates to their procedures and our software
- Collaborate closely with team members while fostering a respectful and secure team environment
- Professional and/or academic experience in SQL and relational database concepts
- Excellent communication skills including client-facing experience
- Experience in technical issue resolution and escalation procedures
- Ability to learn quickly and adapt to new challenges and change
- Proven experience in managing multiple projects with multiple priorities
- Serve: We partner with our customers to provide quality solutions that will make their lives easier. We extend service to our community to drive purposeful change
- Pro: We show up every day as the best version of ourselves. We treat others as we would want to be treated (and then some). We commit to getting better every day in everything that we do, upholding the highest level of integrity even in the face of challenges.
- Rock: Our work makes a meaningful impact, no matter what role we play on the team. We are open and receptive to new ways of doing things, always innovating and never becoming complacent.
- Grow: We are life-long learners and embrace change that will help us grow professionally and personally. We embrace a culture of feedback and acknowledge that progress is more important than perfection.
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