Tech Operations Specialist II - US - Remote
This role is fully remote, we set a location because some job boards require it.
We are looking for a Tech Operations (TechOps) Specialist II to own data integrity, regular maintenance tasks, and technical issues within our systems and to help coordinating projects between tech and non-tech departments.
About the role
- This is a remote job where you'll be a full-time employee of Kasa. We have over 30 Hungarian teammates and 290+ Kasa employees.
- You will diagnose and troubleshoot software issues and help all of our departments by providing technical support including everything from data updates to minor coding tasks, and extracting specific information to empower transparent reports across the company.
- There is no ordinary day. We strive to make the life of the whole company easier from a technical and stress-free perspective.
- You'll be in charge of several weekly responsibilities that are rotated amongst the team to keep the excitement and diversity of your work high.
- The core of our work centres on finding solutions for incoming bugs, teach the team how to use a multitude of different systems, and of course, owning special projects that power Kasa.
- Examples of recent teamwork include: pairing with our brilliant Partner Success team to create mission-critical notifications in our systems, working closely with the awesome Legal team to improve Tech-related legal documents, and creating helpful processes efficiency improvements for our Slack channels.
- You'll be a critical part of preparing guest-facing text instructions, handling the photo design process, and coming up with innovative ideas to improve our brilliant check-in experience for hundreds of new apartments and properties that partner with Kasa monthly.
- Expect a day full of interesting conversations with a lot of talented people from all of our different departments, you'll be the Kasa Konnection helping so many people find effective solutions, together.
Experience and requirements
- Proven work experience in a Technical Support Role or as a Software Developer for at least 1 year.
- Required basic knowledge in HTML/CSS, Javascript, MongoDB/SQL, Github.
- Ability to diagnose and troubleshoot technical issues.
- Good understanding of computer systems, mobile devices, and other tech products
- Willing and able to participate in pager duty on weekends as needed (about once a month)
- Ability to remain calm and patient giving step-by-step technical help, in both written and verbal formats.
- Attention to detail and outstanding organizational skills.
- Willingness to learn - every day
Plus if...
- You have a junior level of work experience in node.js and vue.js / React
- You have experience working remotely
Benefits
- 🌏 Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
- ✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family.
- 📈 Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
- 🙌 Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.
- 🌭 Trip to San Francisco or New York: We'll fully cover a week-long trip to SF to meet your teammates after your first quarter with us.
- 👶 Family-friendly: We provide an additional days of paid leave for secondary caregivers. Our flexible working hours enable you to design work-life harmony on your own terms.
About the Team
Our TechOps team is split between the US and Hungary. Our specialists have diverse backgrounds in hospitality, technology, guest experience. Everyone joined Kasa because they are passionate about building a platform that delivers value to landlords and serves guests seeking trustworthy, well-priced accommodations in great locations.
Everyone's goal is to provide extraordinary technical support for every tech and non-tech department in the company while supporting them from the personal side as well.
In one year, you will succeed at Kasa by having:
Helped a 200+ remote team during their everyday work by understanding and solving issues and providing tools and solutions to make everyone's life easier. Worked with and learned a lot from the technology team and got involved in a couple of development processes. Improved your presentation skills during small, medium, and large teach-in presentations. Improved your programming or project management skills (based on your decision)
Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.
All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.
Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.