Jobs at Kasa Living, Inc.

Performs billing audits, adjusts reservation data, resolves guest billing and payment inquiries, processes payments and long-term stay plans, and supports billing transitions. Collaborates with Communications, Reservations, Portfolio, and distribution partners to correct reservation errors, improve financial reporting accuracy, and maintain guest satisfaction. This remote Philippines-based contract role requires overnight hours aligned with U.S. business hours.

Lead Kasa’s national and regional B2B sales organization, driving corporate and group revenue growth. Build and coach a high-performing sales team, establish KPIs and performance routines, improve forecasting and reporting, secure national accounts, and develop scalable processes for prospecting, contracting, and handoff. Partner with Revenue Management, Operations, Distribution, and Marketing to align commercial strategy, pricing, inventory, and demand opportunities. Represent Kasa with customers and at industry events.

The Program Associate manages operational projects from kickoff through rollout and adoption. Responsibilities include rewriting SOPs, coordinating change management, training affected teams, supporting product and tooling improvements, tracking project outcomes, communicating status, and using operational data to measure impact. The role partners across hospitality, operations, program, portfolio, and Product teams and requires occasional travel to Kasa properties for implementation and testing.

Leads onsite hotel operations and multidisciplinary teams across rooms, housekeeping, maintenance, security, and food and beverage. Oversees guest experience, service quality, operating profit, revenue growth, cost controls, vendor relationships, and partner communications. Uses operational and financial data to identify trends, resolve recurring issues, develop improvement strategies, and execute property-level initiatives. Responsible for hiring, coaching, performance management, and fostering an inclusive culture of operational excellence.

Maintains guest, staff, and property safety through patrols, CCTV and access-control monitoring, incident response, emergency procedures, policy enforcement, documentation, and guest assistance. Collaborates with hotel personnel and the Trust & Safety team, handles security concerns professionally, and supports a secure, welcoming environment. Requires shift flexibility, physical stamina, de-escalation skills, and CPR, First Aid, and California Guard Card certification or the ability to obtain them within 90 days.

Maximize revenue and profitability across Kasa’s hotel and multifamily portfolio through pricing optimization, demand forecasting, inventory allocation, and yield strategies. Analyze market trends, competitor pricing, portfolio performance, and demand patterns; create accurate forecasts and weekly strategy reports; and communicate recommendations to revenue, marketing, sales, finance, and property partners. This remote Philippines-based contract role requires overnight hours aligned with U.S. business hours.

Provides on-site ownership of the guest experience at a hotel property. Responsibilities include guest check-in, local recommendations, coordinating with housekeeping and regional teams, identifying upsell opportunities, maintaining the lobby, assisting guests with property navigation, resolving guest needs, and delivering high-quality service. The role requires flexible availability for nights, weekends, and holidays, reliable transportation, strong communication, technology proficiency, self-management, adaptability, and a proactive, process-oriented approach.

Maximize revenue and profitability across hotel and multifamily property portfolios. Develop pricing, yield management, and revenue strategies based on market trends, competitor pricing, demand patterns, and forecasts. Track portfolio performance, communicate weekly strategy updates, maintain accurate financial forecasts, and optimize length-of-stay, market segment, and source mix to improve net revenue and operating profit.

The National Sales Manager will develop and execute national sales strategies, lead corporate travel RFPs, prospect and close high-value hospitality accounts, build strategic partnerships, and grow national revenue. Responsibilities include sales forecasting, KPI and process development, cross-functional collaboration with marketing, product, revenue management, and operations, customer feedback gathering, and industry representation. The role combines strategic planning with direct selling in a fast-paced, remote-first startup environment.