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Job Category
Products and Technology

Job Details

Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT's scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.

We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.

Description:

Have you mastered the balance between creativity and technology? Do you want to be part of a company that is changing the way software is developed and used? The IT Salesforce System Specialist owns line of business support on sophisticated Salesforce implementations. The System Specialist will be the primary technical and process expert in their service area and will work with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.

Responsibilities:

• Knowledge of all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a dedication to customer happiness and efficient task execution
• Perform tasks related to the day-to-day operations of several large implementations of Salesforce including managing user access, sharing model, creation and maintenance of custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment and support
• Implement monitoring services to proactively identify issues
• Maintains updated system documentation and Salesforce policies/procedures
• Actively transfers knowledge throughout organization, participates in knowledge exchanging projects to develop best practices, leads knowledge exchanging sessions, and mentors junior staff and new hires
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Required Skills:

• Bachelor's Degree in Computer Science or other related technical field or equivalent experience
• 6-8 years previous Salesforce application development or support handling entire scope of CRM, case management and platform maintenance
• 2+ years of programming or supporting in Triggers , Apex Code and Visualforce Pages
• Knowledge of best practices regarding Salesforce implementations, including design patterns, release management, deployment strategies, and testing best practices
• Shown ability to lead overall business initiative or several components of a large, multiplex project with direct experience in Agile and Scrum
• Ability to engage and collaborate with customers and to make suggestions in a manner that is more likely to result in a desired outcome
• Good project management skills with ability to balance multiple projects/tasks across various user groups
• Experience with Salesforce developer toolkit including Force.com IDE, Migration Tool and Web Services
• Excellent knowledge of Salesforce's Web Services and good knowledge of Salesforce SOQL, SOSL and security model
• Must be a self-starter, resourceful and excels in a fast-paced environment
• Committed team player who thinks service and client first
• Familiarity with SOX protocols, Organizational Change and Release Management principles and processes
• Experience with database concepts and data modeling capabilities
• Salesforce Administrator (201)

Preferred Skills:

• Master's degree in relevant business or technical discipline
• Advanced Administrator (211) Certification
• Salesforce Platform Developer Certified
• Sales Cloud or Service Cloud Certification
• Experience with sandbox and production deployments
• Experience with Java or J2EE technologies
• Experience with Object Oriented design and programming, and MVC
• Knowledge of HTML, CSS, and Javascript (JS)
• Experience with Javascript frameworks such as Jquery and/or ExtJS

This role is Office-Flex (~1-3 days/wk in office)

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Equality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/. Join us!

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

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