Svcs/Operations Manager, Inland Marine Policy Service Delivery at CNA

| Lake Mary
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Job Summary
Manages a team completing operations and/or customer service tasks.
Essential Duties & Responsibilities
  1. Performs a combination of duties in accordance with departmental guidelines:
  2. Assigns distributes and coordinates work of the team with other teams ensuring consistent efficient and timely delivery of service to drive superior results.
  3. Validates staffing levels and anticipates workforce demands.
  4. Ensures compliance with company and industry regulations policies and guidelines.
  5. Develops and uses work management tools to allocate resources facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery.
  6. Develops and maintains relationships and resolves operational and procedural difficulties/issues with management work teams and customers as necessary.
  7. Generates ideas for improvement across teams and implements approved changes.
  8. Takes calculated risks and is experimental to increase responsiveness resolve issues and continuously raise the quality of work.
  9. Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction.
  10. Sets appropriate stretch goals aligned with CNA?s strategy and commitment to our customers.
  11. Prepares and distributes management reports (i.e. production/quality).
  12. Uses information analysis tools technology and key metrics to make decisions.
  13. Represents the team in meetings with management and provides input for management decision making.
  14. Manages and monitors overtime spending.
  15. Gathers data and provides input into annual budget forecast.

Reporting Relationship
Typically Manager or above
Skills Knowledge and Abilities
  1. Strong client and team interpersonal and leadership skills with the ability to motivate others.
  2. Industry and company knowledge as well as strong knowledge of the essential functions performed by the team.
  3. Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people costs and quality of service.
  4. Familiarity with the concepts and practices of staff management.
  5. Excellent verbal and written communication skills with the ability to convey technical issues in a clear concise and effective manner.
  6. Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
  7. Strong computer skills including Microsoft Office suite and other business related software systems.
  8. Strong customer focus with a mindset towards continuous improvement.
  9. Focuses on objectives to set direction and drive superior results.
  10. Uses Metrics and information analysis and accesses technology resources as needed.
  11. Builds a competitive organization by attracting managing developing and retaining the talent needed to win.
  12. Value driven to provide superior solutions to internal and/or external customers.
  13. Acts with a sense of urgency to advance priorities of the organization.
  14. Helps other to excel through collaboration and building strong relationships.
  15. Thinks creatively and uses diverse ideas to solve problems.

Education and Experience
  1. Bachelor's Degree or equivalent work experience and completion of applicable insurance courses.
  2. Typically a minimum of four years experience in a specific function or field of expertise along with management experience.
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What are CNA Perks + Benefits

CNA Benefits Overview

One of the many advantages of working at CNA is the benefits program we offer you and your eligible dependents,
beginning on the first day of your employment. The program features a variety of plans that provide health care
benefits, well-being, disability and survivor protection, and 401(k) savings, among others. Below are highlights
of the offerings.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Online course subscriptions available
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