360Learning is the learning platform that combines collaborative tools with the power of an LMS.

Support Agent at 360Learning (Remote)

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360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. We are building a best-in-class support team - committed to helping customers asynchronously to realize the full potential of 360Learning - while also adapting to a growing customer base and product ecosystem.
Our Support & Services team is the first line of assistance for all functional and technical questions from the 360Learning customer base. In addition, they operate the interface with the product and development teams for reporting bugs and product development requests.

As part of the 360Learning Support & Services team, Support is responsible for providing solutions to our customers' written requests. It answers functional questions and interfaces with the technical teams for bug reports and product feature requests.

Your mission, as a Support Agent for the EMEA region, will be to answer by email to all queries in France, the UK and Germany (in French, English, and if possible in German).

Within 1 month, you will:

  • Experience a comprehensive onboarding that includes an insight into our teams, culture, and product 
  • Become an expert in Trello & asynchronous communication
  • Discover the Support team and get to know key stakeholders you’ll be working with
  • Answer to written requests from clients (50% of the time)

Within 3 months, you will:

  • Answer to written requests from clients (100% of the time)
  • Guarantee customer satisfaction and respect of our SLAs 
  • Become an expert of our Product

Within 6 months, you will:

  • Answer to written requests from clients (90% of the time)
  • Work autonomously with R&D team to identify bugs 
  • Contribute to the improvement of the support brought to our customers (escalation process, crisis management, improvement of the ticketing process, interfaces with other 360Learning teams...)
  • Side projects will represent 10% of your time

Within 12 months, you will:

  • Contribute to the scaling of the team by assisting your coach on the recruitments, onboardings, and monitoring processes

The Skills Set:

  • 2 - 3 years of Support in a high-growth, fast-paced environment
  • You bring a client-centricity mindset to everything you do
  • You are a problem solver and a great investigator
  • You have excellent overall writing skills in a number of different styles/tones, and impeccable spelling and grammar in French 
  • You are fluent in English, good German (written) skills are a big plus
  • You have a passion for learning and an ability to take complex technical information and turn it into engaging, easy-to-understand instructions
  • Enthusiasm about the idea of working in our Culture of Convexity: https://bit.ly/Convexity_360L 

What We Offer:

  • Compensation: Competitive package (including a variable component and equity)
  • Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent
  • Flexibility: Flexible hours, full remote work possible anywhere in France
  • International team: Offices in London, New York and Paris
  • Culture: A framework to make you successful - click to envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/

Interview process:

  • Call with our recruiter 
  • Work from home case study 
  • Interview with the Hiring Coach
  • Meeting with other 360Learners
  • Culture fit with a Co-Founder
  • Offer!


Who We Are
360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.
360Learning powers the future of work at 1,500 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $240 million, with 300+ team members across New York, Paris, and London. You can learn more in this blog post from our CEO: https://360learning.com/blog/top-down-management/.

Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

What are 360Learning Perks + Benefits

360Learning Benefits Overview

At 360Learning, we are committed to you and your wellbeing with benefits + perks that will allow you to be the best that you can be. It includes comprehensive medical benefits (health, dental and vision), 401(k) matching, parental leave, remote/flexibility in hours, global experience, and more...

Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
360Learning offers 401(K) matching - employer matching contribution of 100% of the employee’s deferral up to 4% (of total compensation) after 6 months.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker and also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
360Learning embraces "Your Life, Your Way" and that includes flexibility when it comes to creating your work schedule.
Remote Work Program
Our remote work program includes work from home, full-time remote for most positions, semi-remote (half/half in and out of office), and nomadic life.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Employees receive 40 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
We host lunch and learn meetings on occasion.
Cross functional training encouraged
Customized development tracks

An Insider's view of 360Learning

How would you describe the company’s work-life balance?

One of our company values is to enable employees to choose where and when they work. We refer to it as “your life, your way.” For me, that means a range of things–I want the flexibility to go for a long lunch with a friend, take an afternoon spin class, or take PTO without any pressure to be tethered to work.


Director of Product Marketing

How do you collaborate with other teams in the company?

We all want to be 1% better today than yesterday. We go the extra mile to help others and make them feel awesome.


VP Operations & Strategy

How has your career grown since starting at the company?

360Learning offers great opportunities for impact-oriented people. I joined 360Learning 1.5 years ago and my scope has evolved 3 times. At each step, I've received impactful coaching to help me step-up to challenges and have been continually encouraged to step out of my comfort zone. This is exactly what I was hoping for when joining the company.


Head of Operations

How do you empower your team to be more creative?

My goal is to develop leaders, not followers. It means encouraging my team to take ownership of virtually anything that can be improved whether they are a VP or an intern. I am intentional about giving everyone the space to experiment, learn from their mistakes, and ultimately reveal their genius.


CRO, Americas

What makes someone successful on your team?

Self-sufficiency is key at 360Learning. We have a culture that practices autonomy and accountability. If you like the ability to work in an asynchronous way while still being a team player, success will not be far behind.


Account Executive

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