Strategy & Operations Manager for Retail & Marketplace at Ruggable (Remote)

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About Ruggable:

Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy individuals. We're a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.

Job Summary:

As the Strategy & Operations Manager for Retail & Marketplace at Ruggable, you will be a critical member of the team responsible for scaling and growing Ruggable’s third-party marketplace presence and new retail growth opportunities. In the short-term, you will lead high-priority initiatives related to scaling and growing our Amazon business, as well as assessing and building the strategy for expanding to new marketplaces and other revenue channels. You should be interested in tackling a healthy mix of strategy and execution-oriented tasks while having the autonomy to make critical decisions to run our business effectively. The right candidate is excited by the prospect of wearing multiple hats and solving tough problems - whatever they may be!
 
What You’ll Do:

  • Collaborate cross-functionally to develop solutions to operational and marketing business problems, while strengthening Marketplace integration with the broader organization
  • Identify opportunities and drive strategy decisions related to growing and scaling Ruggable’s presence on third-party marketplaces and revenue channels
  • Project manage high-priority projects - you’ll ensure all stakeholders are on the same page and each strategic initiative is a success

What You’ll Need to Have:

Required:

  • 2-5 years of experience at top-tier management consulting firm, with excitement for building from the ground up
  • Excellent project management, analytical, and organizational skills
  • Excellent written and verbal communication with impeccable attention to detail
  • Ability to own large projects and important relationships in a fast-paced environment
  • An entrepreneurial spirit and comfort with ambiguity
  • A collaborative, team-oriented mindset
  • A willingness to rapidly take on increasing amounts of responsibility as part of a fast-growing organization

Preferred:

  • Preference for candidate to be local in Chicago or LA for hybrid schedule, but could be open to remote
  • Experience with CPG/Retail/E-Commerce, especially with furniture, textiles, or apparel
  • Experience managing or growing sales through online marketplaces (e.g., Amazon)

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • typescriptLanguages
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    • AWS RedshiftDatabases
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    • IllustratorDesign
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    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • ShopifyCMS
    • KlaviyoCRM
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An Insider's view of Ruggable

What’s the vibe like in the office?

There's a very "driven" feeling in the office. Everyone is trying to put out excellent work and keep pushing the product and the company forward. At the same time, everyone is gracious and big ego's are not common. There is an attitude of perpetual growth and learning at every level.

Allison

Graphic Design Manager

What projects are you most excited about?

I'm most excited about projects that we're undertaking to enhance our Customer Experience. Some of the most immediate projects are expanding the different channels we communicate with customers on including phone and chat. We're also looking into standing up more self-service customer friendly tools so customers always know their order status.

Benny

Customer Experience Director

How has your career grown since starting at the company?

Ruggable’s culture lends itself to entrepreneurial go-getters looking for rapid career growth. Team members are given a ton of autonomy and trusted to deliver value. Once you prove yourself, your scope and responsibilities grow quickly. I joined as an individual contributor, and one year later I’m leading a large team as Director of Core Product.

Therese

Director of Core Product

How do you empower your team to be more creative?

I find the best way to foster creativity is, ironically, to provide a healthy set of constraints and guiding principles. This creates a tremendous amount of focus and problem solving around the limitations in creative ways. It's like providing the outline of a coloring book and giving your team access to and ownership over all the colored pencils!

Linda

Chief Marketing Officer

What are Ruggable Perks + Benefits

Ruggable Benefits Overview

We value our team members as much as we value our customers. Here are just some of the benefits we offer for being part of our team:

Strong Company Culture
Fun Team Events
Career Growth Opportunities
Casual Dress Code
Emphasis on Work/Life Balance
Employee Discount

Culture
Partners with Nonprofits
Ruggable sponsors animals through Face4Pets, provides rug donations through A Sense of Home and Chicago Furniture Bank, and plans to plant 100,000 trees in 2020 through One Tree Planted.
Friends outside of work
Eat lunch together
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
First Friday Yoga, Peloton Online subscription
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Ruggable promotes a work-life balance by allowing employees a flexible work schedule that includes flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Our kitchens are always fully stocked with the latest snacks, a robust coffee/espresso/tea bar, and ever-changing LaCroix flavors.
Some Meals Provided
Ruggable's tradition of monthly Food Truck Tuesdays are paired with a rotating list of local LA food trucks (including In-N-Out!).
Happy Hours
We host monthly company-wide happy hours to socialize and wind down with our Ruggable family.
Parking
Free parking on-site at our offices.
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

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