Sr. Technical Trainer

+1 more | Remote
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

ClickUp is the world's only all-in-one productivity platform flexible to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. Founded in 2017 in San Diego and now scaling internationally, ClickUp is on a mission to make the world more productive. As one of the fastest-growing SaaS companies in the world, ClickUp has helped millions of users lead a more productive life and save at least one day every week.
Our team makes the world more productive, and finding exceptional people to solve challenging problems is a top priority as we execute on this vision. The Senior Technical Trainer, as part of the Product Enablement team, enables ClickUp employees' success by working independently and collaboratively to analyze, design, develop and deploy appropriate product enablement solutions to employees at all levels, particularly for our technical customer-facing teams including Technical Support, Professional Services, and Solutions Engineering.
You will interact with stakeholders throughout the organization and collaborate cross-functionality to provide high-impact solutions including immersive product training for new hires, ongoing product release education, and ad-hoc systems and tooling training.
The Role:
  • Partner with SMEs and cross-functional teams on development and delivery of enablement content that can be adjusted to meet the needs of technical audiences with varying levels of technical depth
  • Work with the Product Enablement Manager to scale product education programs for new and existing employees through multiple methods of delivery
  • Develop and deliver high-quality training experiences with enablement resources for new and existing ClickUp employees such as presentations, videos, courses, workshops, quizzes, and more
  • Maintain product and systems training curriculum, training content, and materials
  • Develop and deliver high-quality training experiences to enable our employees' success with understanding ClickUp and how customers use ClickUp
    • This includes on-demand resources, instructor-led training, and leave behind materials
  • Work closely with Customer Enablement team trainers to develop training materials
  • Partner with internal enablement and onboarding teams to train internal employees
  • Partner with revenue teams (CSMs, CS, PS, SE, Sales) to align content to set up their new employees for success
  • Define and manage a repository for training content.
  • Collect and analyze data to evaluate learning program effectiveness.
  • Contribute to the development of training and education strategy including:
    • Define methodology and training strategy for new hires
    • Define assessment program for new hires
  • Identify and define key metrics for assessing training effectiveness.
  • 5+ yrs in education/training development
  • Excellent oral presentation and facilitation skills
  • Experience designing and developing training with technical subject matter content, ideally for SaaS products, with multi-media authoring tools
  • Experience in learning delivery, via web conference tools, & in person
  • Familiar with Revenue and Technical teams (i.e. Sales, Solutions, Success, and Technical Support)
  • Hands-on experience with integration platforms (Unito, Workato, Zapier, Integromat)
  • Experience with Chrome DevTools, REST API (specifically with troubleshooting calls), SSO provisioning (OKTA, SAML, etc.), On-Prem security configurations, HTML, Javascript, and SAML, TrackJS, LogzIO, or similar tools preferred.
  • An excitement for training that gets you energized to lead training and connect with people.
  • Ideally a background in Project Portfolio Mgmt or Collaborative Work Management space.
  • Strong project management skills
  • Strong interpersonal skills, building relationships and influencing others to get things done, and prioritization

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ReduxLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • FigmaDesign
    • ClickUpManagement
    • WordpressCMS
    • HubSpotCRM
    • FrontEmail
    • DripEmail
    • OutreachLead Gen

An Insider's view of ClickUp

How does your team reward individual success?

ClickUp has afforded me an opportunity to have a voice in the direction of the Sales department. An opportunity I had not previously experienced in my 7 year career!


Enterprise Account Executive

What projects are you most excited about?

The fast release pace of new features that ClickUp is known for means you are always working on something new, which as a developer I love. Personally, I look forward to all of the different third-party integrations that make ClickUp fit even more seamlessly with our user's workflows.


Back End Software Engineer

What does career growth look like on your team?

Since joining ClickUp, I’ve experienced nothing but growth and upward mobility. New ideas are listened to (and heard!), and we’re given total agency to forge a path to success. The steps along the way? Think it, believe it, work really hard for it, share it, build it, and watch it grow. The sky’s not even the limit here...deep space is


Community Manager

What unique initiatives do you have that encourage innovation?

Good ideas can come from anywhere! That is why we encourage all employees to share their ideas whenever they have them via Slack on our #ideas channel. Product Managers monitor this channel and follow up with employees who developed the ideas to get them built into our product.


Lead Product Manager

How do your team's ideas influence the company's direction?

When the coaching team is on customer calls, we're able to hear users express exactly what they are looking to accomplish, and connect them with solutions. We’re not just listening to the users that pay us massive amounts of money, either! We want to hear from all our users, and directly share that feedback with ClickUp leadership!


Coaching Program Lead

What are ClickUp Perks + Benefits

ClickUp Benefits Overview

Employee benefits:
Healthcare - 100% of premium covered
Dental - 100% of premium covered
Commuter Benefits
Paid vacation

Company perks:
401k with 100% employer match up to 2% of annual salary
New MacBook Pro
Weekly lunches
Unlimited snacks, drinks, kombucha, and cold brew in the office
Continued learning (access to tons of paid courses!)

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

More Jobs at ClickUp

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView ClickUp's full profileSee more ClickUp jobs