Sr. Technical Support Engineer - Nimble Storage

This role has been designated as 'Edge', which means you will primarily work outside of an HPE office.

Job Description:

Technical Support Engineer

HPE Nimble Storage has developed breakthrough architecture that combines flash memory with high-capacity disk to converge storage, backup, and disaster recovery for the first time. Nimble Storage solutions are built on the idea that enterprises should not have to compromise between performance, capacity, ease of management, and price.

The HPE Nimble Support Center provides technical and process solutions to our global SAN customer base. As a member of the Support Team, you will work remotely with customers and HPE Engineering to resolve from simple to highly complex issues on Nimble Storage products. The skills needed to be successful in this role are listed below.

This Sr. Technical Support Engineer position may be filled in any one of the USA Technical Support Centers which are located in:
Durham (RTP), NC
Bloomington, MN

How to make your mark:

• Energetic team player with excellent customer relationship skills.
• The ability to maturely and professionally manage and triage customer service issues.
• Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation.
• Effectively and efficiently handle all levels of technical support calls from basic user questions to issues requiring more in-depth technical problem solving skills.
• Independently diagnosing and resolving networking and performance problems with storage server environments.
• When necessary, escalate cases to the appropriate group (PEAK/Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps.

About you:

Must have:

• 3+ years' experience providing technical support to end user customers for SAN related products including advanced administration issues such as snapshots and replication.
• Outstanding problem solving skills with good technical knowledge of SAN systems and TCP/IP & Inter-Networking in a Linux and/or Windows environment.
• Experience troubleshooting storage latency and throughput.
• Comfortable filing bugs and working with engineering to articulate problem scenarios for reproducing issues.
• Exposure working with Kubernetes and Object Storage.
• Must be able to write and speak to an executive level audience and assist in the creation and delivery of documents such as executive summaries, event timelines and root cause analysis reports.
• Experience working with MinIO.

Nice to have:

• Experience with Replication, Backup and Recovery applications and OEM products such as Veeam, Commvault, Veritas as well as VM migration process, vMotion, clustering features.
• Experience with Applications such as Oracle DB, Exchange, SQL Server, vCenter Server, vSphere Client, Solarwinds and UCS Manager.
• Experience with Technologies such as iSCSI, Fibre Channel, Cisco UCS, Enterprise Virtualization and Open Stack.
• Scripting / Programming knowledge (with a focus on support automation) and time-saving utilities.

What we can offer you:

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world's most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth.

If you are looking for challenges in an exciting, supportive and international work environment, then we definitely want to hear from you. Continue the conversation by clicking apply now below, or directly via our Careers Portal at www.hpe.com/careers.

Join us and make your mark!

Find out more about us and follow us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Job:
Engineering
Job Level:
Specialist

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.