Sr Technical Service Representative

| Atlanta, GA
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Position Overview

Senior Technical Services Representative

Novelis is the world leader in aluminum rolling and recycling, producing an estimated 19 percent of the world's flat-rolled aluminum products. We work alongside our customers to provide innovative solutions to the aerospace, beverage can, automotive and high-end specialty markets.

Headquartered in Atlanta, Georgia, USA, Novelis has approximately 11,600 employees in 25 operating facilities on four continents and is investing close to $1.5 billion in global rolling and recycling expansions to meet the growing demand for our premium product.

The Novelis Technical Services team is seeking a Senior Technical Services Representative in the SE United States. The Senior Technical Representative represents Novelis at customers' manufacturing facilities. He/she serves as a two-way information conduit on customer rejects, issue resolution, quality performance & metrics, and updates to product requirements with the internal production & quality organizations.
Responsibilities & Qualifications

Responsibilities
  • Become proficient at identifying surface defects in Class A material, as they are the most common non-conformances.
  • With the assistance of production disciplines, identify the root cause of the non-conformances.
  • Coordinate acceptance of responsibility respect to our obligations to the customer (quality and delivery).
  • Initiate and coordinate the containment of non-conforming product at customer sites once the responsibility has been accepted.
  • Coordinate temporary remedial actions at customer sites related to non-conformances (rework before or after stamping).
  • Initiate actions to prevent & correct product quality non-conformances.
  • Verify the implementation of preventive and corrective actions.
  • Represent the needs of the customer in internal functions in addressing TS-16949 requirements, such as selection of special characteristics and, corrective and preventive actions.
  • Become an expert on SQAM and NONC with respect to supplying the OEM
  • Implement and manage the Reference Panel Process on Key Novelis supplied stampings.
Qualifications
  • Must be located in the SE United States specifically, South Carolina, Georgia, Alabama, or Tennessee
  • Ability to travel up to 70% of the time
  • Bachelor's or Master's degree in Engineering or Business, or other analytical field, and / or equivalent experience.
  • Prefer five to ten years of experience in a large complex manufacturing environment, preferably aluminum, casting, rolling and / or recycling.
  • Stamping and Blanking knowledge/background preferred. Along with knowledge of aluminum manufacturing process.
  • Working understanding and practical application with aluminum alloys preferred
  • In-depth knowledge of manufacturing process and business policy and practices preferred
  • Excellent communication (oral and written) skills; ability to communicate, lead, and drive performance and change with all levels in the organization
  • Desire to take initiative and develop a pro-active relationship with internal and external customers and suppliers.
  • Proven record of success and expanded responsibility within a growing and complex organization
  • Must be flexible and able to operate in a fast-paced environment
  • Matrix organization experience
  • Ability to organize and prioritize workload; must be able to manage multiple tasks at once without sacrificing attention to detail
  • SAP Experience
  • Strong analytical skills with advanced proficiency in Excel.
  • Ability to perform work accurately and independently
  • Demonstrated problem solving skills: mastery of Structured Corrective Action Process: 8D
  • Strong verbal and written communication skills with the ability to communicate appropriately to peers, operators and senior managers. A willingness to take a leadership role within work team
What We Offer:

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable. These are a few of the benefits we offer to support you and your family's well-being:
  • Medical, dental and vision insurance
  • Health savings accounts - Company Funded Health Savings Account (HSA) and Health Reimbursement Account (HRA)
  • Company-paid basic life insurance and Additional voluntary life coverage
  • Paid vacation and competitive personal time off
  • 401(k) savings plan with company match
  • Retirement savings plans - medical and prescription drug coverage through private exchange
  • Employee assistance programs - available 24/7 to you and your family
  • Wellness and Work Life Support - career development and educational assistance

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and applicants. All terms and conditions of employment at Novelis, including recruiting, hiring, placement, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation and training, are without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This role offers a hybrid schedule. Novelis is committed to a Flex Work approach that empowers employees to maintain work-life balance while enjoying the benefits of a collaborative office environment.
Location Profile

Novelis' Novi office is located twenty-five miles northwest of the heart of the motor city. Its 50+ employees provide dedicated commercial technical and recycling teams for Novelis' growing automotive customer base. Novi is also the location of the company's newly announced Customer Solution Center which will accelerate innovation between Novelis and automakers for the next generation of vehicle design. As one of the fastest growing cities in Michigan Novi offers a host of destination shopping and specialty expos fine dining options and outdoor recreation activities. Our Novi team is a key sponsor to community events such as Habitat for Humanity and local schools with its FIRST Robotics team and STEM education programs.
More Information on Novelis
Novelis operates in the Other industry. The company is located in Atlanta, GA. Novelis was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 47 open jobs at Novelis, click here.
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