Sr. Manager, Business Partner Support and Analytics - Virtual Opportunity at Comcast (Philadelphia, PA)

| Philadelphia, PA
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Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary
Virtual Opportunity w/ Travel (approximately up to 35% - National and International)

Responsible for the relationship management and operational execution of one or more of the company's strategic suppliers. Interfaces with and incorporates the strategic suppliers into the organization while monitoring their ongoing performance. Implements overall sourcing strategy and monitors all activities including quality, NPS program ecosystem, and product fluency. Develops, implement, and monitors operational plans while also contributing to functional strategy development with a high degree of impact on business results. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required.

Job Description

Job Specific Responsibilities:
  • Providing critical support and reporting (weekly and monthly) for Quality, NPS, Training and Product Fluency pillars through data analysis and insight.
  • Through analytics and monitoring trends in our key pillars provide recommendations in innovative approaches to elevate performance.
  • Provide recommended operational strategies by monitoring key metrics and providing analytical insight.
  • Tech Ops strategy and support tied to DOL including Branding, Subcontractor use, quality, NPS elevations and other Technical Operations Partner initiatives.
  • Training analytics and support to drive NH proficiencies and onboarding successes
  • Tool support and administration support including LMS, LN, and Medallia.

Core Responsibilities:
  • Maintain the relationship with one or more of the strategic suppliers, e.g., tier 1 and tier 2 providers: for infrastructure and application services.
  • Provides support to outsourced vendors, suppliers in working with other organizations within Comcast to enable the supplier have access to Comcast's systems and applications.
  • Prepares detailed supplier vendor assessments, analyzing vendor supplier performance to evaluated compliance, quality assurance and service levels and insist on corrective action, as vital.
  • Resolves operational strategies by monitoring key metrics and providing analytical insight
  • Provide performance management, training, and quality assurance (QA) excellence development.
  • Provide input to the project manager by identifying and evaluating innovative technologies and defining user requirements.
  • Provides support to outsource vendors in working with other organizations within Comcast to enable vendor to have access to Comcast's systems and applications with overall budget.
  • Drives supplier vendor to improve sales opportunities, facilitating sales rallies, incentives, and contests and coaching.
  • Defines training requirements for outsourced vendors, suppliers and ensures vendors, suppliers have adequate training programs to support operations.
  • Define resource forecasts for each vendor that is in alignment.
  • Implement processes and organizational capability to execute supplier contract and relationship management.
  • Supervise strategic supplier's performance. Manage, with suppliers, design and administer Comcast company surveys and other feedback processes.
  • Supervise and improve the quality of the relationship between Comcast the company and the supplier.
  • Ensure supplier and Comcast, the company, are following contract terms and conditions, commitments, and notifications.
  • Interacts with strategic supplier to ensure that daily operations meet contractual obligations and outcomes.
  • Run supplier performance audits (regulatory, technical, security, risk etc.) for the supplier and provide feedback to Comcast company leadership team on performance.
  • Provide feedback to the supplier-on-supplier performances and ensure resolution of escalated issues with the supplier.
  • May be responsible for crafting vision, clear direction, and strategy for teams. May establish, lead, and coach team to clear objectives and performance expectations.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:
  • Understand our Operating Principles; make them the guidelines for how you do your job
  • Always improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
  • Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
  • Win as a team - make big things happen by working together and being open to new insights
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers
  • Improve results and drive growth
  • Respect and promote inclusion and diversity
  • Do what is right for each other, our customers, investors, and our communities!

What are the BENEFITS of Comcast?
  • Development and Advancement Opportunities
  • Employee Resource Groups
  • Day 1 Medical/Dental/Vision Insurance
  • 401k Matching
  • Discounted Services (must reside in the footprint)
  • Many more benefits and perks!

Comcast is an EOE/Veterans/Disabled/LGBT employer

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience
7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
More Information on Comcast
Comcast operates in the Digital Media industry. The company is located in Philadelphia, PA, New York, NY, Universal Parks & Resorts, FL, Miami, FL, Universal City, CA and Sunnyvale, CA. Comcast was founded in 1963. It has 68848 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 350 open jobs at Comcast, click here.
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