Sr. Associate, Issue Resolution Management (REMOTE) at Careerlink (Omaha, NE)

| Omaha, NE
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At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Our Modern, Flexible Workplace:

At First National, we believe in a Modern, Flexible Workplace, and we are continuously exploring advancements in technology and office environments to make it easier to work from anywhere at any time, allowing for more flexibility in where and how you work. We know that choice and flexibility are important to you. We also recognize that flexible and remote positions can become opportunities for military partners, caregivers, and individuals with disabilities to thrive at First National. We invite you to consider what a Modern, Flexible Workplace can mean for you!

It is anticipated that an incumbent in this role will work remotely 100% of the time and will share a hoteling workspace if/when working onsite, as determined by business needs. The incumbent can work remotely from anywhere in the United States. Work location is subject to change based on business needs.

About this Role:


As the Senior Associate, Issue Management you will collaborate with regulatory subject matter experts and business partners to coordinate the investigation and resolution of consumer protection and wealth management issues identified by the business and through compliance testing activities. This role operates within a highly collaborative team environment to drive organizational change through risk measurement, analysis, remediation, and reporting. Additionally, this role requires analytical thinking and in-depth knowledge of applicable regulatory requirements and expectations related to issue resolution methodologies, breaking down complex information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/ sensitive information.

On any given day you'll be:
  • Providing issue management support to business partners by ensuring issue summaries and corrective actions are well written and align with expectations of bank standards
  • Tracking and monitoring progress to ensure business issues are remediated timely
  • Reviewing and validating resolution files to ensure remediation was carried out appropriately
  • Preparing reporting and enhancing trending and analysis for business partners and management
  • Coaching personnel within all levels of the organization on the issue management workflow
  • Preparing for and responding to internal and external compliance examinations
  • Supporting the ongoing evolution of issue management requirements and procedures

The ideal candidate will be:
  • Curious. You ask why, you explore, you challenge conventional thinking and the traditional ways of operation and you partner with stakeholders to identify and improve the status quo. You're experienced in root cause analysis and love to put on your investigator hat.
  • Translator. You're a storyteller and you're known for turning complex problems into simple concepts.
  • Creative. Undefined problems and data don't frighten you. You embrace a good challenge and pride yourself on your innovative approach to problem solving.

Basic Qualifications:
  • At least 3 years in consumer protection and wealth management compliance or operational risk management
  • Excellent verbal, written and interpersonal communication skills
  • At least 1 year project management experience
  • Strong analytical skills with high attention to detail and accuracy
  • Advanced in MS Office Suite (Excel, Word, Power Point etc.)
  • Experience building consensus, gaining buy-in and addressing complex issues within all levels of an organization

Preferred Qualifications:
  • Two or more years' experience managing issue resolution at a mid- to large sized financial institution
  • Certified Regulatory Compliance Manager (CRCM)
  • Bachelor's degree in business, data analytics or related field
  • A year or more experience with SQL


Compensation range (base pay): $71,210.00-$114,158.00

IMPORTANT - This range is for the primary posting location of: Omaha - FN Tower

Final compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Time Off Programs
  • Health Savings Account (HSA)/Dependent Care
  • Employee Banking
  • Growth Opportunities
  • Tuition Assistance
  • Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: .

For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.
Job number: R-20221504

Equity, Diversity, & Inclusion:

FNBO is committed to belonging, inclusion, diversity and equity. We are committed to intentionally and proactively creating pathways to success for historically underrepresented populations. To accomplish this, we foster a culture of belonging and inclusion so that every employee is valued, and has opportunity and the ability to make an impact. FNBO strives to reflect the diversity of the communities we serve in the makeup of our workforce.

See the full FNBO Equity, Diversity, & Inclusion Statement here

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Click here to download 'EEO is The Law' Self-Print Poster

Click here to download 'EEO is The Law' Supplement for Federal Contractors

Click here to download 'EEO is The Law' GINA Supplement
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all jobs at Careerlink, click here.
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