Job Description (Posting)

Information Technology Generalist performs overall information systems planning, implementation, and administrative procedures in a variety of IT functional areas. Provides operational infrastructure support, maintenance, and troubleshooting to ensure optimum utilization of IT resources. Being an Information Technology Generalist may be involved in hardware/software/vendor selection, security, training, coordination, and scheduling of IT initiatives. Requires a bachelor s degree. Additionally, an Information Technology Generalist, reporting to a supervisor, will be occasionally directed in several aspects of the work, gaining exposure to some of the complex tasks within the job function. Monitor and maintain IT infrastructure integrity in a data center environment Manage and schedule vendors for both IT and Facilities activities Perform problem management as well as tier 2 and 3 IT support Provide remote IT support for multiple Distribution Centers Perform systemic activities/maintenance/procedures on servers utilizing UNIX Keep documentation up to date and create new documentation as needed Maintain disaster recovery and backups in relation to the data center Perform networking tasks such as cabling and switch/router replacements, testing, and troubleshooting Maintain RF device connectivity and device configuration Moderate Pick to Lite systems functionality and issues in coordination with the Maintenance Department Manage IT inventory and procurement Maintain IT Windows workstations both systemically and physically for both software and hardware side Work autonomously in providing support to the business partners Provide limited printer support Other duties as assigned by managementRequirements: 2-4 years experience in a similar field Physical ability to carry up to 40 pounds, walk up/down multiple flights of stairs, and walk throughout large distribution centers/facilities Preferred Qualifications:UNIX, Windows OSData Center Environment ExperienceWorking knowledge of conveyor systemsITIL Foundation Certified (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

BE/B.Tech (Hons)

Skill (Primary)

DWP-FSS-Desk Side Services