Whether you're managing retail appointments, keeping track of interviews, or reminding patients about their upcoming visits, DaySmart Appointments has a solution! We help enterprise businesses improve operational efficiencies and the customer experience with our secure, comprehensive online appointment scheduling solution.

We are looking for an experienced technical support representative with experience working through complex technical issues. They are comfortable managing a portfolio of clients from SMB to the Fortune 100 with a focus on high levels of customer satisfaction.

Key Job Functions:

• Respond to calls, tickets or chats in an urgent, timely manner
• Troubleshoot client issues
• Follow-up with clients on open issues
• Keep excellent records of all interactions with clients in our support software application (Zendesk) and Salesforce
• Show initiative in learning the internal software

Must Have:

• Strong people skills with the demeanor to stay calm under pressure
• Solid technical acumen
• Ability to be on-call after-hours at times
• Experience with CRM systems, preferably Salesforce
• Strong analytical, critical thinking, and problem-solving skills
• Strong verbal and written communication skills
• High technical aptitude and overall understanding of technology

DaySmart is committed to creating a diverse employee environment and is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, age, or veteran status.