Software Implementation Specialist

| Austin, TX
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FLASH is seeking a Software Implementation Specialist who will work with our new customers to ensure the successful implementation of FLASH hardware and software installations. Achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You are a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FLASH solutions. Think outside the box! An awesome opportunity to grow big with an amazing team!
 

What You'll Do:

  • Understand and translate customer business goals and deliverables into successful software configuration.
  • Document SaaS software configuration, prepare and execute testing and data conversions using standard tools and following established processes and guidelines.
  • Evaluate and process onboarding data utilizing Microsoft Excel, Microsoft Word, JIRA and custom SaaS software.
  • Assist customers in navigating the technical aspects of the onboarding process, including initial configuration of the FLASH product to meet the customer’s operational needs.
  • Troubleshoot customer issues pertaining to platform usage and configuration.
  • Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira and project management tools.

What You Have:

  • High School Diploma or Equivalent 
  • 3+ years of experience in a customer-facing, or support role for a technology company
  • Experience with general project management software
  • Solid technical aptitude with project configuration experience
  • Exceptional interpersonal skills; you have the unique ability to talk technical details with internal team members and external customers
  • Ability to work independently at a rapid, ever changing pace
  • Respect processes but be adaptable to facilitate change
  • Critical thinking and proven ability to solve complex problems
  • Strong organizational and analytical skills with a keen attention to detail
  • Customer-first mentality; ability to empathize and build customer relationships

Join us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
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    • PHPLanguages
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    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
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    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • BasecampManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • MarketoLead Gen

An Insider's view of FLASH

How would you describe the company’s work-life balance?

We promote and foster a work-life balance for all employees at Arrive. With flexible PTO and work-from-home policies we strive to create an environment that produces an equitable experience

James Lewis

VP, People

How do you collaborate with other teams in the company?

Collaboration is fundamental at FLASH. The organization is built on cross functional partnerships and collaborations. There are plenty of seats at the table, with stakeholders and leaders intimately involved in the storming, forming, and norming stages.

Peter Najera

Program Manager, Mobility

What does career growth look like on your team?

Career development for every member of the Operations team is a top priority. Our team has direct communication with our customers and partners, so we understand what it means to be customer-centric. This experience is highly valued at FLASH, evident in the promotions of many Ops teams members to other areas of the company over the years.

Ryan Kern

VP of Operations

What is your vision for the company?

The world of transportation is going to change fast in the coming years - with autonomous, electric and connected vehicles, hyper-fast trains and flying cars! We will connect that world to the space around it - helping cars of the future get from A to B with ease and get serviced, charged or simply park for a few hours waiting for the next ride.

Dan Roarty

President

How has your career grown since starting at the company?

With FLASH rapidly growing, there is a lot of room to learn and acquire new skills. FLASH gives myself and my colleagues the room they need to grow into their next roles and is invested in its employees being successful.

Mayday Karugarama

Contracts Manager

What are FLASH Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Arrive employees are welcome to contribute the maximum yearly amount allowed by the IRS.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
FLASH offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within

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