FLASH is seeking a Software Implementation Specialist who will work with our new customers to ensure the successful implementation of FLASH hardware and software installations. Achieved through understanding customer business goals and objectives, developing strong rapport, and executing SaaS software configuration. You are a critical player, as a member of the Operations team, in driving long-term customer success and demonstrating the value of all FLASH solutions. Think outside the box! An awesome opportunity to grow big with an amazing team!

What You'll Do:

• Understand and translate customer business goals and deliverables into successful software configuration.
• Document SaaS software configuration, prepare and execute testing and data conversions using standard tools and following established processes and guidelines.
• Evaluate and process onboarding data utilizing Microsoft Excel, Microsoft Word, JIRA and custom SaaS software.
• Assist customers in navigating the technical aspects of the onboarding process, including initial configuration of the FLASH product to meet the customer’s operational needs.
• Troubleshoot customer issues pertaining to platform usage and configuration.
• Track and maintain accurate client records and hit key onboarding services milestones using Salesforce, Jira and project management tools.

What You Have:

• High School Diploma or Equivalent 
• 3+ years of experience in a customer-facing, or support role for a technology company
• Experience with general project management software
• Solid technical aptitude with project configuration experience
• Exceptional interpersonal skills; you have the unique ability to talk technical details with internal team members and external customers
• Ability to work independently at a rapid, ever changing pace
• Respect processes but be adaptable to facilitate change
• Critical thinking and proven ability to solve complex problems
• Strong organizational and analytical skills with a keen attention to detail
• Customer-first mentality; ability to empathize and build customer relationships

Join us in making a difference as we build our future. FLASH is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. FLASH prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.