Introduction

Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock, Generation IM, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About you:

You’re eager to get your foot in the door at a fast-paced, rapidly growing startup. You’ll be responsible for supporting the successful launch of new shippers on the Convoy platform to drive long term growth. You’ll do this by understanding our shipper-customer needs and turning onboarding documentation into action. Superior communication skills come naturally to you and will be critical in this role, as you’ll be coordinating across several teams within Convoy. Ensuring customer success is essential to Convoy’s long-term success. It starts with you!

You will:

• Support the onboarding pipeline for the Shipper Sales and Account Management teams. 
• Collaborate cross-functionally to ensure clarity and transparency across the org.
• Schedule and lead facility specific onboarding calls to uncover key operational information
• Schedule and lead new shipper account reviews on a regular cadence
• Drive innovation by identifying process improvements in the existing workflow
• Assist with implementation tasks required for all shippers (profile creation, email setup, etc.)
• Translate shipper requirements into operational action plans for Convoy Ops teams
• Collaborate with cross-functional teams at Convoy to unblock new customer growth  
• Complete internal reporting to keep teams up to speed on new account performance
• Leave customers feeling delighted after every interaction

We’re looking for someone who has:

• Bachelor's degree in Business, Sales, Marketing, or a related technical field

• 2+ years professional/business experience

• An obsession with the customer experience. You succeed when they succeed
• Superior organizational and time management skills; Ability to prioritize workload and manage multiple projects and tasks
• Strong communication and keen attention to detail
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Nice to haves:

• Experience working with sales teams in high growth environments a plus
• Prior experience in transportation customer operations or customer success a plus

Pay & Benefits:

The salary for this role in the state of Washington is between $69,210.00 and $93,430.00. This range may vary depending on an applicant's location if outside Washington. Hired applicants are also eligible to receive equity grants in the form of either a direct grant of stock or an option to purchase stock in the future for a specified price.