Senior Technical Support Engineer at Ivanti (Salt Lake City, UT)

| Salt Lake City, UT
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Looking for more than just a job? We like developing our people just as much as we like developing great products.

Ivanti is a global leader in IT systems and security and service management, asset and endpoint management, and mobility management solutions, and is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work. With open positions around the globe, it is an exciting time to join Ivanti!

Competitive salary and benefits and flexible hours. Ivanti is a great place to work.

If you're passionate about what you do and are interested in helping customers, making a difference, and having fun while doing it, Ivanti is the place for you!

The preferred location is either South Jordan, UT or Colorado Springs, CO. We will consider remote candidates.

Position Summary:

The Senior Technical Support Engineer provides technical support to our customers and re-sellers, answering complex questions on function and usage of the products via the telephone and/or Internet. This position is a primary support liaison between our company and our customers providing quality technical support. You must have a passion for delighting customers and solving tough technical issues. Technical Support Engineers have excellent communication skills and look to support their colleagues and peers throughout the organization. They have an eagerness to learn and take on new challenges while thinking about how they could improve the customer experience. As a Technical Engineer you are expected to proactively assist the team in driving key initiatives and ensuring the long-term success of our customers and the company.

Responsibilities:
The individual we're seeking should have a solid technical background and be keen to troubleshoot technical issues. Normal operations require managing critical cases, regularly communicating with customers, training on product features, and providing on call support. Ability to reproduce customer environments in order to root cause issues is mandatory. The engineer may be part of an inbound call queue receiving and answering questions for direct customers and partners.

Qualifications: • Minimum of three to five years in a role supporting enterprise IT or equivalent experience • Expert troubleshooting and reasoning skills • Strong written and verbal communication skills • Proven experience working on critical system down issues and escalations • Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load Balancers, ActiveSync, Email • Hands on experience managing Linux/Unix systems - LAMP Servers • Bachelor degree in Computer Science or related technical field or equivalent work experience

Preferred: • Microsoft Server Technologies (Exchange ActiveSync, Active Directory, ISA/TMG, NDES, KDC) • Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience • Mobile Device Management (MDM) - iOS, macOS, Android, Windows• Cisco Certified Network Associate or equivalent • Knowledge of administering LDAP servers • Database experience - SQL queries • VMware Certified Professional or equivalent • Public Key Encryption Infrastructure / SCEP

At Ivanti, we are One. One Company formed from many. One people, formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. As a global company, we believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop, and retain the best and brightest people from the most diverse candidate pools we can find all over the world.

External Recruiting Agencies/Vendors: Ivanti Software does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search

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More Information on Ivanti
Ivanti operates in the Information Technology industry. The company is located in South Jordan, UT. Ivanti was founded in 2022. It has 2700 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 4 open jobs at Ivanti, click here.
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