Senior Technical Support Engineer
Vonage Mission
We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our sales team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.
Why this role matters | With the rapid growth in customers using our communication APIs, we are expanding our team in APAC. We are looking for a Senior Technical Support Engineer who enjoys learning new technologies, and has a passion for helping customers succeed. |
What you will do |
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What you will bring | Our Support Engineers possess excellent communication skills, both talking and writing with our customers and internal stakeholders. They also have great judgment and personal organisation habits to ensure every customer issue gets the right focus. Our SEs are fascinated with problem solving, have a natural curiosity and can demonstrate the ability to learn rapidly. |
| What is required for application | Successful candidates are likely to have either a keen interest in technology/a technical background, and previous experience in a customer support/service role. Experience or knowledge of the following will be a plus!
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What is in it for you | In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement. |
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position.