Senior Regional Service Engineer at Careerlink

| Omaha, NE
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Aurstaff has partnered with a global leader in the Ag industry that is looking to bring on a Senior Regional Service and Training Engineer to their teamThis role will primarily provide dealer technician phone and infield support. In addition, this position will trouble shoot system performance challenges and work closely with our Product Support and Training, Quality, Product Development and Engineering teams to identify root causes to collaboratively drive resolutions quickly and efficiently.

Duties & Responsibilities• Provide product support, system troubleshooting and training on the phone, via email or in person to our dealer network and internal teams• Proficiently and safely use power and manually operated tools and equipment to perform and train irrigation installation, trouble shooting and maintenance.• Keep accurate records, promote job worksite safety, provide excellent customer support, exhibit pride and quality workmanship.• Ability to provide comprehensive technical support on all product lines, document safe and efficient repair methods, and assemble training to support external and internal technical personnel in these actions.• Develop, administer, and deliver training content to Dealers and internal teams. Training formats include online and in-person sessions.• Understand product fully to offer insights into new product development, product validation for performance, and proper instructions for dealer technicians.• Recreate field issues, offer guidance on application and advice on best practices to assist dealers in growing their businesses through technician competency.• Maintain and care for company equipment, tools, and vehicles.• Attend training classes and seminars as requested.

Preferred Qualifications• 4-year degree in Mechanized systems Management, Agriculture, Mechanical or Electrical Engineering or Professional Electrician Certification (Masters or Journeyman) or combination of relevant experience and education will be considered.• Knowledge of electrical systems and willingness to learn the National Electrical code.• Bilingual with proficiency to read, write and speak English and any of the following languages Spanish, Portuguese, German, French or Arabic, highly preferred. • Self-motivated, possess strong leadership skills, and professional in appearance and actions.• Detail oriented, possess critical thinking skills and is driven by quality results.• Well organized with strong communication skills (written and verbal) and ability to multi-task.• Robust problem-solving skills, with ability to learn from doing, hold personal accountability, and maintain a positive and professional attitude.• Strong customer service background. • Ability to work independently and as part of a team-oriented environment where you will successfully manage multiple dealer• cases simultaneously.• Must take ownership of work and own the responsibilities of making sure things are done accurately and customer expectations are met.• Ability to work under pressure and adapt to changing priorities with minimal supervision.• High level understanding of Microsoft Office and web-based applications.• Willingness to travel across the United States for training and troubleshooting. Open to the possibility to travel internationally.• Ability to work overtime and possibly weekends should workload warrant.• Must have a valid driver's license and willing to travel with company supplied vehicle

If you are interested in learning more about this opportunity, please apply online or call Aurstaff at 402-895-4422 and reference # 22-1730253
More Information on Careerlink
Careerlink operates in the HR Tech industry. The company is located in Omaha, NE. Careerlink was founded in 1992. It has 16 total employees. To see all 491 open jobs at Careerlink, click here.
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