The Walt Disney Company
Create the Tech Behind Our Magic
New York City, NY

Senior Media Systems Operations

| New York City, NY
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Disney Streaming is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including Disney+, Hulu, ESPN+, and Star+. We serve consumers by bringing the world's most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. Our core mission is to imaginatively challenge convention with innovative technology that gives global audiences the freedom to access content on their terms across any connected device, time, or location.
The Edge Operations team's mission is to provide resiliency and availability of critical infrastructure in our various data centers and co-locations that power the media distribution of all of Disney Streaming's world-class products.
For the role of Senior Network Operator, Disney Streaming is looking for a candidate specializing in caching technology and distributed networking, and operational experience in CDN edge services. This role will join the Media Systems Operations organization as part of a team working alongside our Operations, Infrastructure, and Media Distribution teams in managing our growing caching infrastructure. Areas of focus include:
  • Provide senior tier-1 on call evaluation, escalation and support
  • Actively monitor performance metrics across our caching infrastructure for issues
  • Work to solve caching issues in concert with our edge engineering organization
  • Participate in tooling development to automate and improve lifecycle and operational management of caching environment
  • Point of contact for CDN edge services operations; collaborating with operations and infrastructure organizations as needed
  • Design and develop procedures to make preemptive and immediate corrective actions that minimize risk

Responsibilities :
  • Monitor for and react to alerts within the CDN edge services environment providing senior tier-1 support
  • Provide clear communication/escalation/follow up/closure of alerts and maintenances to teams within the organization
  • Collaborate with engineering and internal teams involved with maintaining our server infrastructure
  • Write and improve team knowledgebase
  • Support high profile content releases and events

Basic Qualifications :
  • At least 5 years of related experience
  • In-depth knowledge of HTTP/DNS/Internet architecture
  • Understanding of HLS streaming video protocol and how it interacts with caching
  • Experience in CDN operations environments
  • Familiarity with web servers, preferably NGINX and HAProxy
  • Experience working with Varnish Cache
  • Experience with open-source software Apache HTTP Server, Tomcat, and Traffic Control
  • Knowledge of video players and impact on cache logic
  • Experience with monitoring tools, preferably Grafana, Datadog
  • Strong operational experience
  • Passion for troubleshooting and debugging
  • Excellent interpersonal skills and effective verbal/written communication skills with both business and technical teams
  • Experience using JIRA, Confluence, and GitHub

Preferred Qualifications:
  • Familiarity with cloud technologies AWS, GCP
  • Experience working with ELK Stack for log analysis
  • Familiarity with DevOps/CI/CD and automation software Ansible
  • Familiarity with Python scripting language

Preferred Education :
  • BS/BA
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