Date Posted:
2021-12-08-08:00
Country:
United States of America
Location:
UT36: CA-MA - Corp Remote Location, Remote City, MA, 06032 USA
Raytheon Technologies Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses - Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

To realize our full potential, Raytheon Technologies is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

As Senior Manager for Remote Access Systems, you will lead a team of skilled IT professionals to build, maintain, and operate a variety of systems that allows a global workforce to securely access the company network. You will leverage your knowledge of client operating systems, network routing, encryption, authentication, and access controls to ensure compliance with company, federal and industry standards. The candidate will possess strong technical and interpersonal skills and will be responsible for maintaining documentation, diagrams, change control processes, knowledgebase articles, and disaster recovery plans.

Responsibilities:

• Manage the day-to-day engineering, integration, and operations for all assigned remote access systems.

• Ensure timely system updates for firmware and VPN client software to mitigate defects and vulnerabilities.

• Implement ITIL based standards for change control, configuration management, incident resolution, and problem management.

• Leads troubleshooting efforts to isolate, document, and remediate VPN related problems.

• Prepare network documentation, technical presentations and reports as required.

• Recommend system enhancements and upgrades to expand capacity, to increase performance, to meet compliance requirements, and to simplify the user experience.

• Coordinate upper tier support with other enterprise level teams, business unit staff, contracted partners, and equipment vendors.

• Participate in customer satisfaction surveys and implement corrective actions as needed.

• Participates in researching and defining and testing next generation remote access components.

• Collaborates with architecture teams to provide design, feasibility, and network optimization.

Education: Typically requires a university degree or equivalent experience and minimum 8 years prior relevant experience or an advanced degree in a related field and minimum 5 years experience.

Location:
Remote or any US RTX location

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.