Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

 Note: Santa Clara is a workplace option

Role

We are looking for a Sr. Manager of Business Strategy & Operations who can be a trusted advisor to leadership and a respected partner to cross-functional peers. This role will have high visibility and involvement in both operational and strategic aspects of the business. You will work on solving complex business problems by undertaking research, designing and executing analysis, and then driving results. You will work closely with cross functional stakeholders to accelerate our impact and directly contribute to our overall business strategy. This is a unique opportunity to get a taste of strategy and operations at a high-growth enterprise software company in multiple business units! The ITOM BU represents the 2nd largest business at ServiceNow and is part of the fast-growing market space of AIOps/Observability. The Security BU is helping our customers transform their security operations in the SOC, vulnerability management, DLP program, cloud security, and more.

Key Responsibilities

·Structure complex problems, develop hypotheses, conduct analyses and suggest data driven recommendations all in high-quality output (written and oral)

·Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap

·Support/Represent the BU in cross-functional initiatives and programs

·Help run quarterly reviews and support alignment between BU leaders and all stakeholders (C-Level, other functions)

Qualifications

To be successful in this role you have:

• 10+ years of relevant work experience (or 5+ years post-MBA or equivalent higher degree), preferably in tech strategy/ops functions, management consulting, investment banking, or private equity
• Top-notch data analytics and problem-solving skills, with an ability to synthesize
• Ability to gain and maintain an intimate understanding of the business’s key drivers, proactively proposing ways to increase business performance and efficiency
• Be part of the end-to-end lifecycle of a project, from strategy to operationalization to execution to results
• Track record of leading cross-functional projects
• Self-starter who thrives in fast-paced, high-growth environments
• Outstanding organizational and communication (verbal, written, and presentation) skills
• Willingness to roll up your sleeves and take on whatever tasks necessary to get the job done
• Knowledge of the SaaS space and business model

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.