Senior Intranet Community Manager at Windstream (Little Rock, AR)

| Little Rock, AR
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Job DescriptionJob ID:22003183

Windstream is seeking a socially savvy and driven individual to champion - and manage the day-to-day operations of - our social intranet (Stream). This administrator and online community manager will consult with individual business units to create and promote internal sites and content, model best practices for cross-functional collaboration, and drive employee engagement across a geographically dispersed company.

General Responsibilities:
  • Build and maintain intranet sites and content within a content management system (CMS)
  • Manage user access and set site permissions
  • Lead efforts to create and maintain a sound site navigation (information architecture)
  • Manage intranet homepage to maintain a proper balance of content and tools
  • Oversee authoring and proper use of intranet sections for official company news, announcements, and events
  • Coordinate creation of a visual design and theme for the intranet
  • Lead projects to improve sections of the intranet or deliver new tools through the intranet
  • Track intranet platform (Unily) product release and upgrades, monitor the roadmap, feature store updates and ideation via the Universe customer community
  • Maintain long-term vendor relationship with intranet platform partner (Unily) customer success team and technical support
  • Participate in relevant intranet platform (Unily) training, webinars, and monthly developer calls
  • Create a governance model, then train stakeholders on how to create and post content following the editorial guidelines
  • Monitor user-generated content and social comments for appropriateness and alignment to our internal social media guidelines
  • Monitor site analytics, maintain dashboards and report on key performance indicators (KPIs) and make ongoing improvements based on results
  • Work closely with key stakeholders to understand their needs and involve them in planning and problem solving
  • Communicate actively with business unit site administrators
  • Produce intranet-related training and change-management materials
  • Conduct site administrator user training
  • Responsible for reporting and monitoring defects, performance issues and outages to Unily and managing related Unily ServiceNow tickets
  • Coordinating and testing all Unily system upgrades
  • Lead regular content archival efforts

Job Requirements
Desired Qualifications
  • Bachelor's degree in marketing, communications, or related field
  • Excellent organizational, writing, and presentation skills
  • Open and honest communication skills
  • Hands-on and self-driven
  • Passionate about internal social collaboration platform and community best practices, principles, concepts, and technologies
  • Ability to work collaboratively with a geographically distributed workforce
  • Ability to work across all functional organizations as well as levels in the organization
  • Basic UI/UX design knowledge
  • Multi-tasker who understands how to develop tactical plans that align with the company's strategy
  • Advanced skill level in the use of Microsoft Office, Adobe Creative Suite, HTML/CSS and multimedia design
  • Unily and SharePoint Online platform proficiencies a plus
  • Ability to work in a changing, fast-paced environment, with high expectations and accountability
Minimum Requirements: College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.

EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
More Information on Windstream
Windstream operates in the Cybersecurity industry. The company is located in Little Rock, AR. Windstream was founded in 2006. It has 10337 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 35 open jobs at Windstream, click here.
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