Senior Client Solutions Manager (Sr. Strategic Media Planner) (West) at GumGum

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GumGum is a global technology and media company specializing in contextual intelligence. For over a decade, we have applied our proven machine learning expertise to extract value from digital content for the advertising industry. The company’s contextual advertising engine, Verity™, comprehends the meaning of text, images and video online, allowing marketers to safely and precisely place ads where people are most engaged. Combining that contextual targeting and brand safety intelligence with proprietary high-impact ad formats, GumGum’s advertising solutions deliver industry leading efficiency, accuracy and performance.

The Sr. Client Solutions Manager is responsible for partnering with Sales to achieve regional revenue goals, leading the Deal Response stage of the sales cycle to close opportunities that have a voiced budget (or, if programmatic, specific planned initiative). This entails working cross-functionally across GumGum’s Growth Team to prepare recommendations that address the client’s needs and objectives and position GumGum to partner effectively with the client on each potential campaign. The Sr. CSM also mentors and advises more junior and new team members (as requested by team leadership), and plays an active role in continuously improving the team’s effectiveness.  

Success in this position requires the ability to understand client needs, craft solutions that match needs to GumGum’s offerings, project manage, storytell, and prioritize competing response demands.  This role will operate in a fast paced environment with tight deadlines, and is expected to deliver autonomously with limited oversight and guidance from team leadership.

Please note, working Pacific time zone hours is a requirement of this job. GumGum is only open to hiring candidates who are residents in states within the Pacific, Mountain, or Central time zones.

Responsibilities

  • Deal Response Leadership
      • Lead creation of the response for every Deal Response stage opportunity. This includes any deal with a voiced budget (or, if programmatic, specific planned initiative), regardless of size, account, or channel (i.e., managed direct or managed programmatic)
      • Drive cross-functional alignment on what to propose throughout the response creation process. This involves preparing for, facilitating, and following up on discussions to brainstorm and review proposed solutions. It also means regularly  pushing back internally and influencing others to adopt alternative solutions
      • Prepare required response deliverable(s) that are on-time and of high quality 
      • As needed, contribute to client follow-up efforts on specific deal responses, such as insights for a check-in email or participation in a response feedback call
      • Advise more junior and new team members on large deal responses, as requested by team leadership
  • Response Deliverable Creation (Deliverable Quality)
     
      • Prepare response deliverables that succinctly communicate our understanding of the client’s needs and a proposed solution, in a manner that differentiates GumGum and is palatable to media buyers. Masterfully combine qualitative and quantitative information to tell the most compelling stories possible 
      • Deeply understand GumGum’s value proposition and offerings, and consistently reflect this understanding in all response deliverables
      • Gracefully navigate GumGum’s internal teams to propose solutions that showcase both the best that GumGum has to offer and what the organization can reasonably support
      • Fully utilize team resources to create responses as efficiently as possible
      • Take a data-driven and analytical approach to storytelling, leveraging data tools and reporting, including but not limited to Looker, Quantcast, and Comscore
  • Client Solutions Team Effectiveness
      • Proactively identify and lead opportunities to improve team resources that will maximize efficiency of response creation
      • Independently prioritize Deal Response workload, involving manager for help when needed
      • Proactively identify and pursue opportunities to lead at least one initiative per quarter to improve the effectiveness of the client solutions team overall
      • Mentor more junior and new team members, as requested by team leadership

Minimum Qualifications

  • Bachelor’s degree in business or a related discipline.
  • 3-7 years of work experience, ideally in media buying, sales, customer success, business development, or marketing, either in high growth tech companies or agencies
  • Experience developing proposals and pitches
  • Exceptional written and verbal communication skills
  • Attention to detail
  • Project management and prioritization
  • Storytelling, using both qualitative and quantitative information
  • Ability to use, or quickly learn, research and reporting tools like Comscore, Quantcast, and Looker
  • Solid understanding of online advertising and how media agencies and brands make decisions 
  • Proficient in PowerPoint and Google Slides
  • A ‘sales planner’ or ‘seller’ by trade with a strong drive to win business
  • A project manager and storyteller with the energy and skills to quickly and effectively communicate mutually beneficial solutions to clients
  • Ability to partner and communicate effectively across teams
  • Ownership mentality and proven ability to get things done well and on-time without extensive oversight

Benefits & Perks

  • Competitive health, vision and dental benefits
  • Healthcare including 100% coverage for Employee + Spouse/family 
  • Dependent care FSA
  • Employer-matched 401(k) plan
  • Stock incentive program (role dependent)
  • Paid parental leave
  • Goodly - student loan contribution plan
  • WFH monthly stipend 
  • Anniversary recognition and awards
  • Fitness reimbursement and wellness workshops
  • Discounted Pet Health Program
  • Flexible time off and work schedule
  • Pet Friendly Organization- We love our fur babies! Check us out on Instagram @dogsofgumgum
  • Incredible work/life balance with a collaborative and friendly work space
  • A team that has transitioned to remote work impressively, and remains highly collaborative and connected
  • GumGum Gives Back volunteering opportunities
  • Virtual company events and (optional) in-person celebrations
  • Virtual monthly team bonding events

Career & Development Focus

  • Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events
  • Opportunities to pursue business related side projects and yearly Hackathon
  • Highly encouraged to contribute to open source software, including our own open source software
  • Environment of learning from peers, including meetups, presentations and blog posts
  • Opportunity to work with cutting edge technology
  • Life Skills sessions - geared towards the whole life/ health / person
  • Leadership Bites Dinner Series - connecting current and future GumGum leaders over great food and meaningful conversation 
  • The VOICE Coalition - Through our council committee, The VOICE Coalition’s mission is to build an equitable, supportive, and inclusive culture where all voices are heard and all differences are celebrated through thoughtful, engaging, and authentic programming and community involvement. We’ve created awareness and appreciation for our employees through Hispanic Heritage month, Women of GumGum, Asian Pacific American, GG Pride, etc.

Return to office: Our big vision for our futuristic “Farmhouses” in 2022!

  • Offices will now be referred to as the “GumGum Farmhouse” -- a futuristic space centered around a bigger purpose: flexibility, sustainability, community, and growth!
  • GumGum will continue to be a flexible/remote-friendly environment, however, offices will re-open in 2022 for any employees who choose to come in to collaborate, participate in an event, host your clients, contribute to our growing of plants/herbs/vegetables/etc.

Our Values…

Thoughtful…We listen to understand different perspectives, show everyone respect, and relentlessly seek solutions for our clients (internal and external)

Agility…We are quick, nimble, and change direction gracefully, while maintaining control.

Grit…We bring energy and perseverance to everything we do.

Our Culture...

GumGum expands globally! Our company recently acquired Just Premium, a European-based company that utilizes creatives as a means to develop digital environments. Just Premium’s rich media is one of the largest in the world, and brings forward higher performing ads that adds value to GumGum’s already thriving contextual intelligence. With this acquisition, we now have 375 + employees globally, as well as new market expansion including Germany, France, Spain, Netherlands, Belgium, Sweden, Denmark, and Mexico. Together we will become the most powerful global solution for a cookieless future through contextual technology and high-impact creatives.

GumGum recently earned LA’s Best Places to Work Award in 2021 by BuiltInLA, and Inc. Magazine’s Best Places to Work in 2020 and it’s no surprise why. With company-sponsored social hours, annual holiday celebrations and on-site gatherings, GumGummers enjoy a fun, creative and collaborative workplace. We provide ourselves on our strong track record of giving employees the autonomy and support they need to succeed. 

Check us out on Instagram: @gumgum

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • CaffeFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • LookerDatabases
    • Google AnalyticsAnalytics
    • HotijarAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • Figma Blender Cinema 4DDesign
    • After EffectsDesign
    • SketchDesign
    • Tumult HypeDesign
    • Adobe XDDesign
    • FigmaDesign
    • BlenderDesign
    • Cinema 4DDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • SplashCRM
    • CerosCRM
    • MarketoLead Gen
    • PardotLead Gen

An Insider's view of GumGum

What are some social events your company does?

There's social events that range from meeting the CEO with the class of new hires, leadership bites, internal challenges to win gifts and prizes, wellness gatherings for you to learn more about your own mental and physical health, direct team bonding events, and what we call Quarterly Causes to give back to big issues in the world.

Dom Linton

People Operations Coordinator

What's the biggest problem your team is solving?

One of the challenges our team faces is training a deep learning model with minimal biases. The goal is to discern between safe and threatening content such that brands are only aligned with brand suitable content. Our priority is to ensure that our data is diverse and representative resulting in a model that is more objective than subjective.

Iris Fu

Senior Manager, Computer Vision

What makes someone successful on your team?

On the marketing team at GumGum, we not only succeed for being creative and innovative with our campaigns but truly being focused on ROI and analytics to help make smarter decisions to where our investments should go with highest returns toward our growth goals.

Som Puangladda

Vice President Of Global Marketing

How do you make yourself accessible to the rest of the team?

A team isn’t truly a team unless everyone involved is open to new ideas, approaches and feedback—including the leadership group. And I believe a successful company is when leadership clearly articulates their values to the employees with the hope that they share these values and beliefs. Keeping open dialogue throughout the company is essential.

Phil Schraeder

CEO

What's the biggest problem your team is solving?

The Data Engineering team at GumGum is excited to be migrating our key systems to a new stack consisting of Astronomer AirFlow, DataBricks Spark streaming and Snowflake for warehousing. Our ultimate goal is to build a single data model and process to unify our batch and streaming pipelines, reducing cost and the time to implement new features

Corey Gale

Senior Engineering Manager, DevOps and Data Engineering

What are GumGum Perks + Benefits

GumGum Benefits Overview

Benefits should work as hard as you do. We offer comprehensive employee benefits, so you’re ready for anything.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Over the years, we have pilot tested various unconscious bias training vendors and rolled out to wider teams . We will continue to provide more training in 2021.
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We launched " Stride" - our company council committee to share learnings, give updates and provide feedback to the company regarding initiatives and discussions around diversity, inclusion and equity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
GumGum provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
GumGum offers a commuter subsidiary for employees who chose to opt out of their free parking pass.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
We love our dogs in the office!
Recreational Clubs
We have various leagues from soccer, softball, and our newest addition - surfing!
Relocation Assistance
Fitness Subsidies
GumGum reimburses up to $50/month for any health and fitness activities.
Home Office Stipend for Remote Employees
GumGum offers $50/month home office stipend during Covid.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
GumGum offers a tuition contribution plan of at least $50/month via Goodly. Employees who have been with GumGum 4+ years can opt in for a contribution plan of $200/month.
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Life Skills for Gummies is a program that was was launched by our PeopleOps team as a learning series focused around everyday life skills! Our CEO actually pitched this program as he wanted to offer courses to Gummers that help with everyday life (outside of the workplace). Topics range from money management to nutrition, meditation, buying a home, stocks & investments, urban gardening, etc. This program has seen extreme success and we are constantly surveying employees to offer classes that resonate with them!

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