Restaurant Success Co-op
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The mission of Customer Success at Toast is to create raving fans and successful restaurants...and the Restaurant Success Associate plays a critical role in fulfilling that mission. While the Restaurant Success team wears many different hats at once, they support one overarching goal → keep customers happy and grow their annual recurring revenue (ARR). Customers that fall into this cohort have Toast ARR > $50K (~25% of total Toast customer locations).
The Restaurant Success Associate will operate as a key customer advocate by handling various administrative and customer-supporting tasks in support of the RSMs, who focus on L2-4 customer relationships and proactive, strategic, consultative work. The Restaurant Success Associate will reactively address day-to-day customer issues, manage overall account maintenance and Salesforce administrative tasks, and help with resource gathering, data analysis and preparation for customer strategic business reviews. This role will work cross-functionally with the Sales, Support, Services, Product and Finance teams, as well as with Customer Success leadership.
About this roll*: (Responsibilities)
- Support the RSM team with customer-related administrative tasks, such as processing Hardware orders, contract amendments, credit memos, and other account updates within Salesforce.
- Help the RSM team prepare for customer strategic business reviews by pulling data and reports and capturing key takeaways and next steps on calls.
- Own and drive one stretch project that will be presented to CS Leadership.
- Update and maintain Customer database (Salesforce) as appropriate.
Do you have the right ingredients*? (Requirements)
- Comfortable with a customer-facing role
- Strong teamwork, communication & cross-departmental collaboration skills
- Strong analytical interests/capabilities
- Highly motivated, passionate over-achieving, team player and facilitator
- Entrepreneurial spirit/mindset, flexibility toward dynamic change
- Incredibly detailed oriented
- Ability to perform in a fast-paced environment
- Strong organizational and time management skills
- Good experience of MS Office, G-Suite, Slack and Salesforce/CRM systems
- Restaurant experience is a strong plus
- Honest communication style that operates with the highest level of integrity
- Currently enrolled in an undergraduate academic program
- Able to work full-time from January-June 2023
#LI-REMOTE
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
