It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Summary

The Customer Care Department is driven by a talented group of customer experience professionals who take great pride in building customer and brand loyalty through positive customer interactions. The Customer Care Advocate (WAH) is responsible for providing a superior and efficient experience on inbound customer service calls from customers and in-store members of brand partner organizations while adhering to all procedural and regulatory guidelines. The Customer Care Advocate (WAH) is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries, Statement Reviews, Credits/Return Calls, Loyalty Rewards Calls, Credit Line inquiries, Dispute intake and authorization requests for credit card products that Alliance Data offers to its customers.

Job Description

Essential Job Functions

Candidates must be able to attend training from May 2, 2022 - June 1, 2022.

Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.

Customer Experience - Answer a variety of inbound customer service calls from customers in the retail environment. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame

Build Relationships - Serve as a brand ambassador to assist the brand partner associates and customers with in-store transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.

Communication - Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.

Reports to: Customer Care Supervisor

Distinctions (if applicable):Work at home

Working Conditions/ Physical Requirements:

• Normal office environment, some travel may be required.
• Work from home office; Travel to care center site as needed (if applicable). Job requires sitting the majority of workday. Schedule flexibility to work 40 hours per week including days, evenings and weekends.
• Workspace Environment- A dedicated workspace that is able to simulate an office environment. The room should provide an area that separates you from others while working.
• Equipment- Alliance Data will provide you with the equipment to work from home. This equipment is able to be used for work purposes only.
• Internet/Phone- Alliance Data requires W@H associates to have internet access in order to perform the responsibilities of their role remotely. At a minimum, associates working from home are required to have Cable or Fiber Residential Broadband Internet Service at the following minimum speeds: 25Mbps Download / 5Mbps Upload. This access enables the W@H associate to connect to information and other resources within Alliance Data. Satellite, DSL, Cellular (i.e. 4G and 5G), Microwave, and other types of connectivity are not permitted for use due to their limited speeds and/or less stable connectivity. Additionally, a wired ethernet connection is required.
• Location- Although this position is considered work at home, the candidate must reside within the same state or 60 miles from their current physical Alliance Data location or hub.

Direct Reports:

None

Minimum Qualifications:

High School Diploma or GED

Preferred Experience:

Nine months, or more, of customer service experience in retail, food service, hospitality, call center or related experience

#INDCLASS

Disclosure of COVID-19 vaccination status will be required after acceptance of a conditional offer of employment except where prohibited by applicable law. Starting January 2022 and to the extent allowed by applicable law, the Company will require all associates who will be on-site or who will travel or interact with others in person as part of their job duties to either be fully vaccinated against COVID-19 or undergo at least weekly testing. The Company is an equal opportunity employer and will consider reasonable accommodations where required by applicable law.
About Alliance Data Card Services

Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter, Facebook, LinkedIn and Instagram.

About Bread®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter, Facebook and LinkedIn.

Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, an S&P MidCap 400 company that consists of businesses that together employ approximately 8,000 associates worldwide.

• Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
• All job offers are contingent upon successful completion of credit and background checks.
• Alliance Data is an Equal Opportunity Employer.
• Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
• Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
• Alliance Data participates in E-Verify.
• Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
• Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at [email protected].

Job Family:
Care Center Operations

Job Type:

Regular