Regional Service Coordinator at Eaton (Richmond, VA)

| Richmond, VA
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Eaton's Electrical Sector, Critical Power & Digital Infrastructure (CPDI) division is seeking a Regional Service Coordinator to join our team.

The position is based in the greater Richmond, VA area. This position is hybrid as long as you live within 50 miles of our Richmond, VA location.

Position Overview:

The Regional Service Coordinator is responsible for supporting our PDI product line business, including power distribution, static switching, and power monitoring equipment. This position is responsible for all post-shipment customer service interactions with regional responsibility to ensure a positive customer experience.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function you will:
  • Schedule technician customer site visits. including technician travel arrangements
  • Enter post-shipment service orders into ERP system
  • Order parts and materials for Service orders, and track progress of parts to ensure on-time delivery
  • Discuss and record service issues presented by customers into Salesforce cases
  • Create/Receive purchase orders and approve invoices
  • Issue RMAs to customer and follow RMA process to ensure customer returns are processed
  • Support organization to meet customer's contractual obligations for service

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.


Required (Basic) Qualifications:
  • Bachelor's Degree from an accredited institution or in lieu of BA degree, Associates Degree from an accredited institution with 2 years customer support experience
  • No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Richmond, VA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
  • Must be legally authorized to work in the United States without company sponsorship now or in the future

Preferred qualifications:
  • Proficient with computer and software tools - including Excel, advanced database knowledge (SAP, Salesforce, Oracle Service, M2M, OBIEE) and other PQD related software programs.
  • Previous experience in call center, and/or customer interfacing work environment.
  • 1 year of experience in a high-volume technical call center

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.
  • Flexible work options to help balance work/life demands (at participating Eaton sites)
  • Healthcare/retirement savings programs
  • Competitive compensation packages to reward skills and performance
  • Tuition assistance or financial help for ongoing learning and development
  • Health, Dental, Vision & Wellness programs


We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.

We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.

Job: Sales

Region: North America - US/Puerto Rico
Organization: CPDI PDI

Job Level: Entry Level
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
More Information on Eaton
Eaton operates in the Energy industry. The company is located in Syracuse, NY, North Charleston, SC, Glendale Heights, IL, Tualatin, OR, Shawnee, OK, Raleigh, NC, Fayetteville, NC, Smyrna, GA, Arden, NC, Moon Township, PA, Beachwood, OH, Cleveland, OH, Southfield, MI, Grand Rapids, MI, South Bend, IN, Menomonee Falls, Village of, WI, Eden Prarie, MN and Mountain Home, AR. Eaton was founded in 1911. It has 51594 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 250 open jobs at Eaton, click here.
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