Product Support Analyst at McKesson (Dallas, TX)

| Dallas-Fort Worth, TX
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McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.

Current Need
Macro Helix is looking for qualified candidates to join our team. The Product Support Analyst will provide essential service to our internal and external clients regarding our web based 340B software.

Key Responsibilities:
  • Builds and enhances customer relations to promote program success and product improvement.
  • Meet or exceed defined customer service levels to achieve targeted customer satisfaction goals.
  • Responsible for interfacing with Macro Helix customers to handle a variety of 340B questions and functions in relations to 340B Architect and other McKesson/Macro Helix software.
  • Receiving inbound calls, emails, and requests directly from clients and act as first point of contact
  • Analyze, troubleshoot and triage tickets appropriately to determine root cause and solution
  • Walk users through troubleshooting and resolution process
  • Call Center environment: This position will be a shift between 6:30 a.m. - 9:00 p.m. (CST) Monday through Friday and include possible on call requirements for weekends on a rotated shift.
  • Provides high level analytics, reporting, and other support as needed.
  • Analyzing substantial amounts of data (data mining)
  • Proactively provide status updates and follow ups with internal/external customers on pending requests
  • Additional assigned duties as needed.

Minimum Requirements
Minimum 0-2 years of relevant experience. May have degree or equivalent.

Critical Skills
  • Proficient with Microsoft Office applications.
  • Strong organizational skills with the ability to work through a large case load per SLA requirements.
  • Strong critical thinking, analytical skills, and troubleshooting skills.
  • Strong verbal and written communication skill.

Additional Knowledge & Skills
  • Experience as a pharmacy technician in a retail or hospital environment preferred.
  • Certified Pharmacy Technician Certification is highly preferred (CPhT).
  • 4-year degree in business or related field preferred but not required.
  • Working knowledge of a wide variety of software, hardware & PC operating systems is highly preferred.
  • Strong experience with Excel highly preferred (v-look ups, pivots, macros, charts, graphs, etc.)
  • Demonstrated ability to handle calls & act as resolution point for issues & prevent issues from escalating further is preferred.
  • Knowledge of the 340B program is highly preferred.

4-year degree in business or related field or equivalent preferred.

Must be authorized to work in the US. Sponsorship is not available for this position.

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us. Apply to join our team and help shape the future of healthcare!

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!
More Information on McKesson
McKesson operates in the Healthtech industry. The company is located in Irving, TX, Columbus, OH and Richmond, VA. McKesson was founded in 2022. It has 23630 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 12 open jobs at McKesson, click here.
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