We are empowering the fight to cure Alzheimer's disease.

Today, the “best” option for a patient diagnosed with Alzheimer’s or other neurodegenerative diseases is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative treatment option provides an avenue for hope: clinical trials.

For physicians, finding trials and figuring out which patients are a good fit is an enormous amount of work that takes away from the care of the patient sitting in front of them. SiteRx gives them a better option. Our software equips doctors to incorporate clinical research as a patient care option, generating significant new income for their practice and providing patients access to potentially life-saving treatments. And the best part: this is achieved all while maintaining their existing workflow.

Your Mission:

We are looking for a talented and motivated Physician Success Lead to be our first traveling hire on our growing physician success team! This person has experience working with physicians and office staff, understanding their daily workflow and how to best guide them in using our product.

This role will be flexible and quickly changing as we grow our team and network. Our ideal candidate will be quick on their feet, able to change focus often, keep positive relationships with clients, and will be able to travel primarily in or near the West Coast of the United States.

About You and The Role:

• Become a SiteRx expert and trusted advisor to our physician network - helping physicians utilize our platform, providing insight into new roll outs, product improvements and patient updates
• Run onboarding calls with new physician clients and continue engagement with clients on a weekly/monthly/quarterly basis
• Run quarterly performance reviews with clients
• Manage inbound calls, chats and emails while providing 24 hour turn around for customer support

Your Skills:

• 3+ years in customer service/experience
• Strong verbal and written communication skills
• Ability to think on your feet interacting with a demanding stakeholder
• Ability to remain flexible in a constantly changing environment
• Strong leadership skills - people management experience a plus
• Ability to multi-task, prioritize and manage time effectively
• Experience interacting with healthcare providers in a professional setting a plus
• Clinical experience a plus
• Experience with mid-market accounts a plus

About Us:

SiteRx is an equal opportunity employer and we champion diversity, equity, inclusion and belonging. We are for everyone, and we welcome you to come as you are. 

Among other benefits, we offer our employees:

• Knowledge that you’re making a real contribution toward the cure of Alzheimer’s and other neurodegenerative diseases
• Highly competitive salary and compensation structure
• Unlimited PTO
• Health, Vision, and Dental Insurance Coverage
• Life and AD&D Insurance 
• FSA/HSA
• 401(k)
• Commuter Benefits
• Work From Home Reimbursement

SiteRx will not accept unsolicited resumes from any source other than directly from a candidate or through the efforts of SiteRx’s Talent team. SiteRx will not pay a fee for any placement resulting from the receipt of an unsolicited resume. SiteRx will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.An Agency must obtain advance written approval from SiteRx’s Talent team to submit resumes, and then only in conjunction with a valid fully executed recruiting services agreement. SiteRx will not pay a fee to any Agency that does not have such agreement in place.