By trade we are a technology company, but if you ask anyone that works here, they'll tell you we are a people company.AvidXchange is the industry leader inautomating invoice and payment processesfor mid-market businesses. Founded in the year 2000,AvidXchange processed 9.5 million payments last year across its network of more than 500,000 suppliers, transforming the way 5,500 customers in North America pay their bills. AvidXchange is distinguished as a global fintech unicorn and one of thefastestgrowing technology companies in the U.S. with 1,300 employees in seven office locations. Our employees live by our core values, including "Innovate to Change the Game," "Passion about Customer Success," "Win as a Team," "Play to our Strengths," and "Have a Blast." We are on a mission to create something different at AvidXchange. Come join the team!

Payment Specialist

Finance | Charlotte, NC, United States

Job title:Payment Specialist
Department:Corp - Accounting/Finance
Reports to:Supervisor, Payment Services

An Avidxchange Payment Specialistwill be responsible for tasks related to payment processing on behalf of our customers.This includes achieving assigned payment and/or transaction completion quotas. A Payment Specialist also serves as a liaison with other departments by maintaining clear and responsive communication regarding payment related inquiries and status updates. Other duties are to be completed as assigned.

Qualifications:

• A minimum of 1 - 2 years proven accounts payable and/or customer service experience
• Effective and professional communication skills
• Adaptive to frequent process changes
• General skillset to perform/navigate on Microsoft OS; minimum of 60 WPM
• Experience with Excel (intermediate or above) andSalesforcedesired but not required

Primary Duties:

• Timely processing of e-payments on behalf of our customers via phone, fax, online, or email
• Successfully exceed minimumquota ofpayments and/or transactions completed per month
• Work with suppliers to ensure payment completion within designated timeframe
• Attempt each payment a minimum of 5 times
• Use all tools and resources available to maintain minimal errors, see discipline guideline; quality over quantity
• Actively review key metrics measured viadashboards to ensure standards set forth are being met
• Focus on constant improvement through weekly reporting and discussions with your leader
• Actively participate in meeting cadences (One on Ones, Week in Syncs etc.) set forth by the company and your leader.
• Complete necessary compliance courses set forth by Avidxchange; passing grade of 80% or better

Additional Duties and Responsibilities:

• Perform OT as requested by leadership when business needs occur
• Deep dive review of proposed process enhancements to ensure ones assigned duties are not impacted negatively; detailed analysis presented to supervisor/management as requested
• Instruct and review when a new employee is scheduled to shadow
• Assist fellow employees with work at hand, win as a team!
• Strive to find more efficient ways to perform tasks and recommend process enhancements to improve business practices
• Display a positive and respectful attitude and practiceAvidXchange'score values

Education:Associates Degree and/or 1-2 years related experience
Allapplicants must successfully complete a background and credit check

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state and local laws. AvidXchange will not discriminate against
applicants for employment on any legally recognized basis. This includes, but is not limited to: veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age
and physical or mental disability.
Other details

• Pay Type Hourly