Part-Time Partner Support Specialist
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
The Challenge
The Qualtrics Partner Ecosystem is essential to our continued growth and success. Our Partners play a key role in our go-to-market strategy and enable the success of our customers on the Qualtrics XM Platform.
The XM Enablement team is responsible for onboarding, training, and ongoing support of our Partners. We are passionate about developing innovative learning experiences, curating Services best practices, and managing best-in-class systems to empower Qualtrics and its partners to help customers manage world class XM programs.
As a Partner Support Specialist, you will be responsible for providing world-class online (primarily email) support to our network of partners via a mix of instructing and troubleshooting.
Expectations for Success
You’ll know you’re doing a great job when you consistently receive top satisfaction scores from our partners. While answering questions is your primary responsibility, you may also have the opportunity to work on supplemental projects for the team.
Qualifications & Requirements
This is a part time, 20-hour a week position.
Basic:
- Extremely organized and detail-oriented
- Customer service oriented
- Excellent written and verbal communication skills
- Tech savvy and have a desire to learning new systems and technologies
Preferred
- Bachelor’s Degree
- Prior customer service experience
- Ability to take existing processes and make them better
A Day in the Life
Your day will primarily consist of answering questions from partners across the globe. Queries can range greatly - from onboarding new partners to troubleshooting access to our systems to clarifying training requirements. During periods when there is a low volume of tickets, you will have the opportunity to work on a wide range of projects for the XM Enablement team, such as entering content into our Learning Management System, writing self-help articles, and performing data cleansing activities.