Are you passionate about using technology to improve the lives of patients?
Are you passionate about building a laboratory that changes the way infectious diseases are detected and treated over the coming decade?
With the advent of molecular testing, we can finally decode and process our genetic makeup. We now have more data than ever before but providers don't have the infrastructure or expertise to make sense of this data. We're on a mission to connect an entire ecosystem to redefine how molecular data is used in clinical settings.
What You’ll Do
- Operational management of the order processing workflow, including staff scheduling, prioritizing workload, quality and compliance oversight and managing needs of a growing lab.
- Responsible for hiring, training, annual reviews, recognition, coaching, and corrective action for the order processing team.
- Participate in monitoring audits of OPUS & Zendesk to prevent order delays
- Communicate directly with various members of departments to provide clarity on order status, delays, and expected completion dates
- Respond to inquiries by email and in person quickly and professionally
- Troubleshoot, investigate and resolve all issues & create incident reports as needed.
- Analyze processes and implement improvements to ensure accuracy and efficiency.
Preferred Qualifications
- Highly organized and systematic, superb attention to detail and ability to complete tasks
- 4 year college degree in Biological Sciences or similar is preferred
- Proven success in a laboratory or corporate supervisory role, working with various levels of manager
- Exceptional customer service skills and strong interpersonal skills
- Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
- Show initiative and ability to work as part of a high-level team while working independently
- Proven ability to learn new skills quickly and adapt to new processes smoothly
#LI-AW1#LI-Onsite
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Additionally, for remote roles open to individuals in unincorporated Los Angeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
What the Team is Saying
What We Do
Tempus is a technology company advancing precision medicine through the practical application of artificial intelligence in healthcare. With one of the world’s largest libraries of clinical and molecular data, and an operating system to make that data accessible and useful, Tempus enables physicians to make near real-time, data-driven decisions to deliver personalized patient care and in parallel facilitates discovery, development and delivery of optimal therapeutics. The goal is for each patient to benefit from the treatment of others who came before by providing physicians with tools that learn as the company gathers more data. For more information, visit tempus.com.
Why Work With Us
We're looking for those who challenge the status quo. For the builders who are never done building and the learners who are never done learning. We're looking for unwavering commitment and undying curiosity. We're looking for the smartest people on the planet to attack one of the most challenging problems mankind has ever faced.
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Tempus AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Most of the team follows a hybrid policy, with some roles allowing for a fully remote arrangement and some roles being onsite only.
