Operations Manager - LHSS

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Primary Purpose:

Manage and grow assigned Leaf Home Safety Solutions sales territory through effective leadership of independent contractor Sales Representatives. Work closely with Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Essential Duties and Responsibilities:

  • Effectively manage sales representative team within assigned territory
  • Maximize productivity and sales effectiveness through continual team training and proactive performance management
  • Ensure sales representatives meet or exceed established sales KPIs
  • Provide customer and sales support by responding to customer inquiries and requests
  • Work closely with Installation department to ensure accurate sales orders and timely installation
  • Routinely review sales performance reports to identify areas of improvement and opportunity for assigned team and territory
  • Foster effective team communication through individual and team meetings
  • Perform other duties as assigned



Minimum Skills and Competencies:

  • High school diploma or general education degree (GED)
  • Active and valid drivers license
  • 4+ years of experience in outside sales, commissioned sales, in-home sales, or a related field
  • Excellent communication and organizational skills
  • Energetic and engaging interpersonal skills with the drive to succeed
  • Ability to overcome objections in the sales process
  • Experience managing conflict resolution and motivating others to perform at a high level
  • Travel within the assigned territory



Desired Skills:

  • Prior experience as independent sales representative for LeafFilter or Leaf Home Safety Solutions
  • Experience managing sales territories and multiple sales representative teams
  • Bachelor's degree preferred



Physical Requirements:Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
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    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
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    • DockerFrameworks
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    • GitLabServices
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    • LookerAnalytics
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    • Monday.comManagement
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    • DocuSignCRM
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    • Microsoft TeamsCollaboration

An Insider's view of Leaf Home

What are some social events your company does?

We have a weekly winner program in which employees are nominated for recognition for living the values and behaviors of the company. The winning employee gets recognition from our CEO and is invited to join an exclusive quarterly outing in celebration of the win. #WinningEveryday is one of our mantras.

Mattie

Sr. Specialist, Digital Partnerships

How do you collaborate with other teams in the company?

Departments collaborate all of the time, whether in person or over virtual meetings. Ideas and suggestions are always welcome because we all understand the greater goal is to make homeownership easier.

Bryce

Manager, Content Production

How has your career grown since starting at the company?

4 years ago, I started out in reception and now I manage a series of corporate communications for Leaf Home. There are opportunities to move up or make a strategic vertical move. Cross-training is always welcomed and encouraged to better yourself.

Caroline

Brand Marketing Specialist

How do you make yourself accessible to the rest of the team?

Montly, employee feedback surveys are sent out. This is where ideas can be shared openly, we have a formal ideas submission process. Every quarter the winning ideas are credited to the submitter, promoted through communication channels and pursued by the business.

Alex

SVP, Brand Communications & Media Relations

What are some things you learned at the company?

Leaf Home provides learning opportunities for management, behavioral, and technical education. Whether it's problem-solving, understanding your team better, or finding advances in automation, a team that is always learning can adapt better to future roadblocks.

Bryan

Sr. Director, Growth Product

What are Leaf Home Perks + Benefits

Leaf Home Benefits Overview

At our company, we prioritize a supportive and inclusive workplace culture. We offer an open-door policy, team-based strategic planning, and employee resource groups to foster collaboration and belonging. Our comprehensive benefits package includes healthcare coverage, insurance options, and flexible spending accounts. Employees enjoy wellness programs, team workouts, and wellness days to support their physical and mental well-being. We're committed to diversity and inclusion, with dedicated staff, training programs, and recruitment initiatives. Additionally, we provide generous parental leave, childcare benefits, and family medical leave to support employees during important life milestones.

Culture
Open door policy
Team based strategic planning
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Wellness days
Financial & Retirement
401(K)
401(K) matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Floating holidays
Bereavement leave benefits
Office Perks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development
Job training & conferences
Promote from within
Mentorship program

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