ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,000,000+ members find better products, support better brands, and build a better world in the process. We recently reached a significant milestone by becoming a Certified B Corporation, making us the largest grocer to earn this coveted qualification.

THE ROLE 

At Thrive Market, we have fun, we love what we do and it shows by our expansive growth. Our Thrivers are the backbone of our success and that success has created an exciting employment opportunity in Wilkes-Barre, PA. Come experience all that we offer and Thrive along with us! 

We currently have an opening for a Fulfillment Manager to join our amazing team where you'll be on the front lines contributing to awesome member experiences! That same experience applies to co-workers, the community, and our vendors. 

Shift Schedule: Night Shift

FULFILLMENT OPERATION

• Supports all safety programs and OSHA compliance to ensure a safe and secure work environment for all Thrivers.
• Leads and develops a team of front-line supervisors and approximately 150 hourly Thrivers by embodying Thrive Market values.
• Acts as the primary information source for the team, maintaining compliance and consistency to enhance team productivity, quality, safety and teamwork.
• Drives the fulfillment operation strategy to ensure that Thrivers are actively engaged, motivated and talented.
• Ensures the team follows core performance standards and established processes in order to drive a consistent experience for the member.
• Drives the planning and execution of fulfillment operation goals and company continuous improvement initiatives Sets and communicates goals related to outbound/inbound operations and member experience initiatives for supervisors.

DEVELOPING AND RETAINING TALENT

• Drives the development of supervisors and Thrivers;
• Serves as the subject matter expert on the proper way to coach, counsel and develop fulfillment Thrivers.
• Owns outbound operation productivity hours and other payroll functions to ensure Thrivers are productive and aligned with Thrive Market values.
• Consistently coaches and develops supervisors to enhance member experience and fulfillment operations.
• Sources and screens talent and proactively partners with the People Operations team to deliver a consistent and effective hiring process.

BUSINESS PERFORMANCE / PERFORMANCE STANDARDS

•  Proactively partners with supervisors to review and analyze fulfillment operation reports and quickly identify and prioritize areas of opportunity, determine root cause of the opportunity, and provide coaching to supervisors in setting direction to achieve all performance standards.
• Sets clear expectations and goals for self and team; inspires personal accountability for demonstrating behaviors that support Thrive Market brand promise and mission; role models strong performance for the team.
• Consistently meets established performance standards for the role, including (but not limited to) fulfillment operation, member experience, team productivity, continuous improvement and safety.

QUALIFICATIONS

• Excellent written and verbal communication that is clear, concise, and polished.
• Highest levels of integrity and ethics.
• Dedicated to quality and high standards; Supportive of values.
• Must be proficient in using MS Office (Word, Excel and PowerPoint), Outlook and G-Suite applications.
• Ability to work in a warehouse environment.B.S. or B.A. degree or equivalent additional experience.
• Minimum of 5-10+ years of proven leadership/supervisory experience within a FC/DC or manufacturing environment.
• Proven ability to lead process improvements through the lean process or Kaizen techniques as well as provide solutions when problem solving.
• Proven ability to quickly adapt and drive the right results using data.

BELONG TO A BETTER MARKET

• Comprehensive health benefits (medical, dental, vision, life, and disability)
• Competitive salary (DOE) + equity
• 401k plan
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
• Free Thrive Market membership and discount on private label products
• Casual atmosphere and great people to work with




We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.




Feeling intimidated or hesitant about applying because you don’t meet every requirement? Studies prove that women and people of color are less likely to apply for jobs if they do not meet every single qualification. At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we sincerely encourage you to apply anyways! As the great Los Angeles King Wayne Gretzky said, “You miss 100% of the shots you don’t take.” Take the shot! 




Thrive Market is an EOE/Veterans/Disabled/LGBTQ employer




At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!




If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.




Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.




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