Operations Consultant, Japan (Part-Time)
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers and health plans, built to support employees through their lifelong fertility healthcare journey. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
We’re searching for a consultant who will assist in supporting our operations in Japan. You will be a part of our Global Solutions team, and work closely with the respective team members for Japan and projects that touch Japan. You will work with the team to conduct country-specific research and build local relationships that will power the local experience multinational employees, Carrot members, across Japan have using their Carrot benefit.
As an Operations Consultant, you will contribute to:
- Operations Research - Work internally with Global Solutions on research for local complexities to support Carrot’s global knowledge base, multinational employer customer needs, and member inquiries managed by the Care Navigation team such as internally helping cases related to complex cross border reproductive care pathways.
- Strategic Problem Solving and Execution - Provide analysis, recommendations and then be able to drive a project through to completion in order to achieve objectives for the local region.
- External Relationship Management - With support from other members of the Carrot teams, you will assist in managing local relationships with fertility experts as well as external partners such as fertility clinics, attorneys, and relevant agencies.
If you are excited about solving complex fertility healthcare issues, are a strong communicator with internal teams and external stakeholders, and have a desire to support work assisting individuals and couples as they bring children into their family, this may be the position for you.
Skills Required:
- University or College Bachelor Degree
- Efficient and effective research skills
- Ability to focus and deliver on problem-solving
- Strengths in understanding interpersonal and collaborative relationships
- Strong verbal and written communication skills
- Demonstrated process-driven expertise
- Ability to manage ambiguity within a sensitive health field
- Consider oneself as highly organized and independent
- Strengths with scoping projects, allocating time, and communicating to team
- Strong relationship management skills
Experience:
- Professional or personal experiences with fertility care, infertility-related treatments or family-forming services in Japan.
- Awareness and understanding of cultural sensitivities related to reproductive health care in Japan. Additional awareness about other countries in Asia-Pacific region is a bonus.
- Demonstrated ability to manage and efficiently complete multiple complex projects.
- Proven ability to manage internal and external relationships with senior stakeholders.
- Experienced and comfortable working remotely.
- Fluent (written and verbal) in English and Japanese. Fluency in other languages used in Asia is a bonus.
Why Carrot?
Founded in 2016, Carrot now supports 400+ companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East. Carrot has been honored by CB Insights as one of the world’s most promising private digital health companies, named to Fierce Healthcare's Fierce 15 list highlighting the most promising healthcare companies, and recognized by Fast Company as a World Changing Ideas honoree, which spotlights companies that are tackling society's biggest problems.