Company: Oak Street Health

Title: Manager, Patient Engagement

Location: Corporate 

Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients’ communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit www.oakstreethealth.com.

Role Description:

The Manager reports to the Sr. Director of Patient Engagement and is responsible for supporting identification, development and execution of a comprehensive set of strategic initiatives to improve patient engagement.  The Manager will work cross-functionally to gather input and execute key initiatives, while keeping patient satisfaction at the forefront.  This high-profile role will work to optimize a variety of metrics, including patient satisfaction, patient retention, and other internal goals (e.g., population health, growth).  This role will manage ~1 direct report in the immediate term, with continued expansion, as needed to support initiatives.

Core Responsibilities:

• Leverage data and analytics to help prioritize key initiatives to improve patient engagement in the Oak Street Health care model, working with an Associate to support analysis

• Develop and maintain reporting (supported by an Associate) to drive key initiatives forward, working with business intelligence and field leadership / teammates to ensure reports are comprehensive, accurate, and (most importantly) actionable

• Roll-out initiatives, working across field and other central teams to ensure appropriate buy-in, training, resources, etc.

• Support the development and execution of a comprehensive patient communications strategy, including working cross-functionally to develop campaigns and sync messaging (to deliver on care model and growth goals)

• Support ongoing communication channels cross-functionally to ensure consistent adherence to a defined plan; continually evaluate resource allocation and work with business owners to adjust accordingly

• Manage an ongoing patient rewards program to drive impact against key metrics (retention, population health goals, etc.), assessing and trading off cross-functional priorities as needed, with support of SVP / Sr. Director

• Support and identify ways to continually improve patient onboarding process, including working with clinical and population health teams to determine appropriate visit types and cadence 

• Support the growth and development of at least one fully-dedicated Associate

• Other duties, as assigned

What are we looking for?

This is an exciting opportunity to work in a new function at a rapidly growing healthcare organization. We are looking for people that have:

• Demonstrated strategic and analytical problem-solving capabilities, including experience with modeling / forecasting (e.g., consulting / private equity or equivalent)

• Ability to maintain close attention to detail, while also thinking about the “bigger picture” and offering creative solutions to problems

• Experience problem-solving, making decisions and delivering impact in a fast-paced environment (“scrappiness”)

• Proven ability to work cross-functionally to drive initiatives forward

• Interest in or experience in healthcare required; cross-industry experience preferred

• Proficiency in Excel required; familiarity with programming languages and/or Tableau or Alteryx preferred 

• Previous management experience a plus, but not required

• Undergraduate degree required

• Limited travel required (~10%)

• US work authorization

• Someone who embodies being “Oaky”

What does being “Oaky” look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

• Collaborative and energetic culture

• Fast-paced and innovative environment

• Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits